Add hyperlink to Description field of Catalog Task ticket type

[carlav]

Requirement of being able to put a hyperlink in the Description of a Catalog Task ticket we create from Flows - this field is used to direct team members to a KB, and we would like to put the link to the KB instead of just the KB# that tech has to copy/paste and go look up but couldn't figure out how to do this. Any help is appreciated.

[Chaitanya ILCR]

Hi @carlav ,

Not possible 

description is a string type field (it's possible with HTML type fields but not with strings)

you can put the whole url in the description but not as an hyperlink but as a plain text

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

[Rafael Batistot]

Hi @carlav 

Follow the Step-by-Step Instructions

1. Go to your Flow that creates the Catalog Task.
2. When configuring the “Create Catalog Task” or “Create Task” action:
   
• Look for the Description field.
• In that field, enter your hyperlink using basic HTML:

Please refer to this KB article: <a href="https://<yourinstance>.service-now.com/kb_view.do?sysparm_article=KB0012345" target="_blank">KB0012345</a>

or dynamic reference 

Please refer to this KB: <a href="https://yourinstance.service-now.com/kb_view.do?sysparm_article={{your_kb_variable}}" target="_blank">{{your_kb_variable}}</a>

[SumanthDosapati]

@carlav 

It is not possible to show link in description field.

Instead you can try below two alternatives :

1. Add link in work notes or comments field instead of description.
2. Add an Info Message on form with hyperlink.

Accept the solution and mark as helpful if it does, to benefit future readers.
Regards,
Sumanth

[Ankur Bawiskar]

@carlav 

Description field is string so it won't support HTML tags and hence link cannot be shown.

2 ways to handle

1) You can add link in work_notes field

OR

2) create a variable of type URL and hide it on catalog form, RITM form, show only on SC Task form

In that variable give the hard-coded KB URL.

If my response helped please mark it correct and close the thread so that it benefits future readers.