Emergency Change Request Stuck in CAB Review

[nkasagana]

Hi Everyone

In the Emergency change request procedure. We already have 4 approvals in the EMERGENCY change but it's still stuck in CAB review not moving further. This is happening only for limited changes. When I checked the flow, it is observed that flow is restarted. Can anyone help me on this behavior

Thanks,
Nandini

[Dr Atul G- LNG]

Hi @nkasagana 

Was this change raised via a Change Model or without one? If it was raised using a model, you can check the state transition conditions defined in the model for Emergency Change. Also, review the approval policy to understand the next step in the process.

Practically, the change flow can be complex to understand and analyze. It’s also a good idea to try repairing the Change Management plugin, just in case there are any issues.