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Add short description in RITM by adding the values or filled by the user in a catalog form variable

Aakhiil
Tera Expert

Hi Experts,

I have one variable called " Request type" when ever user submit the item. variable value need to be populate on RITM "short description" . 
I have written this script in flow design but it won't work. any one please help me on this.

Note: item short description is mandatory so already given some content.But now here as per my requirment variable value only populate on RITM short desc level.

Aakhiil_1-1682941648454.png

also i tried this script 
current.short_description= current.variables.request_type;

Aakhiil_2-1682942089929.png


Any help will be appriciated.

Thanks in Advance


1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron
Tera Patron

@Aakhiil 

why to update the RITM in GET Catalog variables step?

you can use update record action and set the short_description like this

No scripting required; just drag and drop the Pill

AnkurBawiskar_0-1682951394254.png

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

14 REPLIES 14

Yes @Ankur Bawiskar  I am not able to get variables from get catalog item variables.

Aakhiil_0-1683022867379.pngAakhiil_1-1683022923365.png

Flow alson attached in item.

Aakhiil_2-1683023179040.png

And I tried with this script as well.

Aakhiil_3-1683023324116.png

Thanks.

@Aakhiil 

did you add the variables in the Get Catalog variable step?

What happens when you click the data pill for setting the short description field?

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Hi @Ankur Bawiskar 
In Get Catalog Variables section I am unable to get the variables please see the screenshot 

Aakhiil_0-1683032631506.png

Through Catalog builder actually item is created and the flow approvals are also triggering through variables. where in variables  default value team is keeping the group sysid 

Aakhiil_1-1683033349450.pngAakhiil_2-1683033364020.png

 



@Aakhiil 

for the Get Catalog Variables set you need to select the catalog item also

It should be visible, I have used it.

Did you try to create the step again?

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Hi @Ankur Bawiskar 
Appreciated. Thanks for your help.