Add state to closed states

[Tim94]

Hi,

I want to add the new state (invalid/Junk - Value = 😎 on the incident table to the closed states. If the state is choosen, the active flag should be false, if the state is changed again (e.g. to new) then the active flag should be true again.

Best regards, Tim

[midjoule]

If someone comes across this old thread, please consider this excellent article:

https://www.servicenow.com/community/itsm-blog/understanding-tasks-table-quot-closed-quot-states/ba-...