Add tag hide in incident form ?

[sukran]

Disable Add tags in incident form and enable only for admin role users ?

How to achieve this

[Paul Curwen]

You can disable Tagging across the instance if desired:

To prevent agents from tagging records on an entire instance, in theglide.ui.show_form_tags_barsystem property, SetType = false.

You can disable Tags on a single table:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0716486

Restricting only certain roles/users via ACLs:

The platform evaluates if the current user can see the "Add Tag" menu item via the "sys_tags" column of the current table. A read ACL pointing to the "Tags" column of a certain table can be created to prevent certain roles/users to access to the "Add Tag" menu item. The ACL approach also has an affect on the list view. The users are not able to add a tag to the records in a list view if the appropriate ACL is setup for that particular table. Please see the attached screenshot for the "incident" table. Based on that ACL, only the admin users can see the "Add Tag" menu item in the "incident" form.

PS. In some situations, you may want to keep the "Add Tag" menu item visible for all users. But, you may only want them to choose from existing tags that can be auto-suggested by the tag text field, not to create new tags. Unfortunately, this functionality is not supported currently.

In all I cannot understand why you would want to disable tags as they are a useful feature for all users, but not sure of your business case. 

If helpful please mark as Helpful/Correct

[sukran]

Hi @Paul Curwen ..The requirement is that ,We have critical incident raised every time for our business applications down and ITSM team have tagged "business application" , and it should be visible to all members with tag and any other peoples shouldn't delete/ map other tag to the that incidents

Only one tag for P1 tickets