How to add worknotes to a closed task

[dslater]

Hi All,

I have a requirement to allow for worknotes, but not additional comments, to be added to a task after it is no longer active. However, the journal entry fields (comments, worknotes, comments_and_worknotes) all hide when a task is set as inactive. 

I have tried setting explicit ACLs for write, or UI Policies to show fields, but the journal entry fields remain hidden. 

The requirements is on the sc_task table, but knowing for any task table would be great.

Is this something I can override, or will we need to find a work around this like list-edit, or a record producer?

[Abbas_5]

Hello @dslater ,
Based on your requirements write UI policy select table, add condition and in UI policy action add work notes
Please refer to the below link:
https://www.servicenow.com/community/developer-forum/add-work-notes-even-after-incident-is-closed/m-...

If it is helpful, please mark it as helpful.

Thanks & Regards,
Abbas Shaik

[dslater]

Thank you for your reply. However, this does not work to force the worknotes field to show for non-admin roleholders. For clarity, it shows for admin roleholders regardless of UI Policy.

[dslater]

Thank you for your reply. However, neither UI Ploicy nor Business Rule works to force the worknotes field to show for non-admin roleholders. For clarity, it shows for admin roleholders regardless of UI Policy or Business Rule.

[dslater]

I am unable to use UI Policy or Business Rules to force this to show for non-admin roleholders (the worknotes will show for admin regardless). Does anyone have any insight into ACLs for this - i have tried a few configurations but they dont seem to work, perhaps being overridden by another configurable item.