Add text in the email subject

[Anoja]

Hi,

We have a record producer form with the variable "xyz" type is select box with the choices "yes" and "no" . If we select "yes" the text "call is required" should add in the beginning of the subject line with in the existing notification.

Thanks in Advance.

[Jaspal Singh · Accepted solution]

Create a mail script by navigating to System Notification >> Email >> Notification mail script named: check_variable_add_subject

with below script

(function runMailScript( /* GlideRecord */ current, /* TemplatePrinter */ template,
    /* Optional EmailOutbound */
    email, /* Optional GlideRecord */ email_action,
    /* Optional GlideRecord */
    event) {

    var subj = email.getSubject();//get current subject from notification
    var checkvariable = current.variables.variable_name; //replace variable_name with yes no variable name 
    if (checkvariable == 'true' || checkvariable == true) {
        email.setSubject('Call is required - ' + subj);
    }
})(current, template, email, email_action, event);

Use ${mail_script:check_variable_add_subject} in the notification's Message field in What it will contains tab.

Above will work considering notification is on RITM or Incident table or any other table that has variables accessible directly.

[Yogi12]

Hi Jaspal,

Can you please tell what to put in the subject field ??

I have added an attachment for reference.

Thanks

Yogindra Malik