Switch View back to Default from Self Service

[John H1]

We had a user that witch their view on a RITM item to Self Service and cannot switch it back to Default.

How can I switch it back to Default when selecting View from the drop down and selecting Default does not work.

[Mohith Devatte]

hello @John H ,

can you check if that user has "view_changer" role?

if not please try giving the role and check 

please mark my answer correct if it helps you

[Musab Rasheed]

Hello,

As an admin impersonate as that user and try to switch view from list.?

Regards

[John H1]

I am the admin and cannot make the change either.

The user does have the view_change role.

[Musab Rasheed]

try this solution ?

https://community.servicenow.com/community?id=community_question&sys_id=a826a91ddb5b63c0656a5583ca961905