Adding a notification to the notification bell when a user "@" another user.

[mtomc]

Hello!
I have been attempting to add a notification to the Notification "Bell" area when another ITIL user "@";s another user from a work note. However, I am unsure of the best way to do this via the notifications. Any help would be greatly appreciated!

[amaradiswamy · Accepted solution]

Hi @mtomc 

You can create provider notification on "live_notification" table to show the notifications under bell icon in next-experience view. I just tested it in my PDI and it worked.

Go to Provider notifications

Select the trigger as Record insert and Table as live_notifications

Select user in the recipients list

Save the record and scroll-down to contents related list. Create a content and save it.

Give your text and save the content. That's it.

[mtomc]

@amaradiswamy 

Thanks! Is there a way to display the incident that it originated from as well? That was the other piece was also unable to figure out.

Thanks!

[Anantha Gowrara]

@mtomc If you click on that link, it will navigate to that incident. Also you can include incident number in subject/header.

[mtomc]

@Anantha Gowrara 

That makes sense, but am I still able to filter out the work notes so that only when another user is "@" it will trigger?