Adding attachment to closed RITM (Manage Attachment icon is hidden)
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10-13-2023 05:00 AM
Hi,
I'd like to add attachments to closed RITM for non-admin users. When a RITM is closed, manage attachment icon is hidden. I found a BR for closed incidents, but anything for RITM.
I've tried found the issue in ACLs, UI Macro called Attachment_Entry, Scripts and I failed.
Thanks in advance.
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10-16-2023 12:18 AM
I think create would suffice. If it doesn't work, you'll need both.
Help others to find a correct solution by marking the appropriate response as accepted solution and helpful.
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10-16-2023 12:43 AM
Hi,
with both ACL, create and write, doesn't work. I think there is anything that hides "clip button" on closed RITM.
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10-16-2023 02:18 AM
Ah yes, you'll also need ACL on to provide access to the write the RITM.
Help others to find a correct solution by marking the appropriate response as accepted solution and helpful.
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10-16-2023 02:54 AM
Solved!! Only write ACL over sc_req_item with conditions is neccesary.
Regards.
