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05-12-2020 07:59 AM
Hi,
I need to add the below variable into the below table for a particular catalog item but it isn't available to dot walk to. Is there another way I can achieve this? Do I need to create a DB view and if so, what tables?
sc_req_item:
Need this variable to display:
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05-12-2020 08:23 AM
Hi,
If it's a report then I was able to add this in my PDI; Orlando release
It's not possible to add variables on RITM Table List View
1) create report on sc_req_item table
2) in filter condition; select Item as your catalog item
3) in the available section; click on Variables & click + icon; it will ask you the catalog item; select your catalog item
4) now it shows whatever variables belongs to that catalog item
5) now move variables you want from available to selected; I have selected all 5 variables under that catalog item
Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

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05-12-2020 08:01 AM
Hi,
Adding it to the list view would require creation of database view. Else, other option is to get a report created for the same & add variables as columns to the report.
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05-12-2020 08:11 AM
Hi Jaspal,
I've created a report on sc_req_item but I still can't get to the variable for that particular item. What tables do I need for the DB view?

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05-12-2020 08:46 AM
Since, its a report there is no need of Database view.
In the filter you can search for Variables which then gets you list of items & then you select variables.
Also, as highlighted look for variables then click on '+' icon which then prompts up with pop-up which you can select item & its corresponding variables.
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05-12-2020 08:23 AM
Hi,
If it's a report then I was able to add this in my PDI; Orlando release
It's not possible to add variables on RITM Table List View
1) create report on sc_req_item table
2) in filter condition; select Item as your catalog item
3) in the available section; click on Variables & click + icon; it will ask you the catalog item; select your catalog item
4) now it shows whatever variables belongs to that catalog item
5) now move variables you want from available to selected; I have selected all 5 variables under that catalog item
Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader