Adding catalog item variables into report?

sndev1099
Giga Expert

Hi, 

I need to add the below variable into the below table for a particular catalog item but it isn't available to dot walk to. Is there another way I can achieve this? Do I need to create a DB view and if so, what tables?

sc_req_item:

find_real_file.png

 

Need this variable to display:

find_real_file.png

1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron
Tera Patron

Hi,

If it's a report then I was able to add this in my PDI; Orlando release

It's not possible to add variables on RITM Table List View

1) create report on sc_req_item table

2) in filter condition; select Item as your catalog item

3) in the available section; click on Variables & click + icon; it will ask you the catalog item; select your catalog item

4) now it shows whatever variables belongs to that catalog item

5) now move variables you want from available to selected; I have selected all 5 variables under that catalog item

find_real_file.png

find_real_file.png

find_real_file.png

find_real_file.png

find_real_file.png

Mark Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

9 REPLIES 9

Jaspal Singh
Mega Patron
Mega Patron

Hi,

 

Adding it to the list view would require creation of database view. Else, other option is to get a report created for the same & add variables as columns to the report.

Hi Jaspal, 

I've created a report on sc_req_item but I still can't get to the variable for that particular item. What tables do I need for the DB view?

Since, its a report there is no need of Database view.

In the filter you can search for Variables which then gets you list of items & then you select variables.

Also, as highlighted look for variables then click on '+' icon which then prompts up with pop-up which you can select item & its corresponding variables.

Ankur Bawiskar
Tera Patron
Tera Patron

Hi,

If it's a report then I was able to add this in my PDI; Orlando release

It's not possible to add variables on RITM Table List View

1) create report on sc_req_item table

2) in filter condition; select Item as your catalog item

3) in the available section; click on Variables & click + icon; it will ask you the catalog item; select your catalog item

4) now it shows whatever variables belongs to that catalog item

5) now move variables you want from available to selected; I have selected all 5 variables under that catalog item

find_real_file.png

find_real_file.png

find_real_file.png

find_real_file.png

find_real_file.png

Mark Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader