Adding child ticket number for notes to parent incident notes section

derek_h · ‎04-25-2016

Hi, we currently have something setup in our dev instance for testing where we can create child tickets for incidents which can then be assigned to other departments to work on. Most of this is setup now.

One last problem we are having is that when we enter a comment in the notes section of the child ticket, they are showing up in the parent incident but there is no indicator like a ticket number so we don't know which child ticket is being updated.

It only shows this in the parent incident (notes entered in the child ticket). What would be great would be to have the number displayed as well. I think the right way to go about this is to create a business rule but am not sure.

2016-04-25 15:36:13 My Name Changed: Additional comments, Work notes

blah blah

thanks for any help,

Derek

derek_h · ‎04-26-2016

Hi, thanks for the reply. You are right in that I want the information flowing the other way in that I want the comments appearing in the parent incident from the child to also include the child incident #.

I'll take a look at what you posted and adapt it to our instance.

Thanks,

Derek