Hi All, I am getting two or more sysid via flow varible in the flow designer, I neded to pass one by one sysid in the another subflow flow along with group name , but it takeing only first sysid other sysid is not taking .I have designed using the f...
Hello everyone, In a few ServiceNow instances, when we open the Company field data, no records are visible—even though data actually exists. When I check the core_company table, the record count is displayed, but the records themselves do not appea...
Hi all!We’re fairly new to ServiceNow and working on automating some of our employee onboarding process. Currently, logging records for onboarding requests is fully manual—creating a REQ and multiple RITMs for different assignment groups. We’ve start...
Hi everyone, After upgrading our instance to the Zurich release, we’ve noticed a significant slowdown in Automated Test Framework (ATF) execution. Tests that used to complete in 3–4 minutes are now taking over 10 minutes, and the system often becomes...
Hi Team , I have created the dashboards but the dashboard are not visible in the home screen of the service now , Can you guide me how to do the setting that it will visible in the home screen of the servicenow or self service view . Thanks and Re...
Hi All, Could you please help me with the transform map script so that it works properly answer = (function transformEntry(source) { var owners = source.u_owner_name || ''; if (!owners) { gs.info('TM Owners empty'); return ''...
Hi Team,I have a catalog item with two Multi-Row Variable Sets (MRVS). Each MRVS contains a reference variable.Based on the Request Type, I need to send the approval to the reference variable inside the appropriate MRVS, and this must be handled usin...
My first time creating a Risk Assessment and Risk Condition. I believe the first part of the Risk Assessment was okay. I created it with the conditions Active = true and Type = normal. I created 3 Assessment Metrics: Question: Is there a rollback pla...
Hi Community, When the incident was created through virtual assistant. Can they submit request without giving the mandatory fields? Regards,Tulasi
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I have a single support team that works both on weekdays and weekends.I need to configure different SLA targets for Priority 1 (P1) based on the day:RequirementsPriority = P1Same assignment groupBusiness elapsed time SLAsSLA targetsWeekdays (Mon–Fri)...
Hello, I’m working on a bi-directional integration between JIRA and ServiceNow. I have successfully created the Credentials and Connections. However, when I create a flow in my Office instance, the Project ID is populated, but the Issue Type ID is n...
Hi Community, I recently ran a test in my PDI regarding the "Repair SLA" function and data preservation for retired SLAs. I wanted to share my findings and ask for advice on the long-term lifecycle of these records. The Scenario:We are replacing an o...
Hi Team we don't have discovery we are creating cis using transform map and creating manually also if requiredso please suggest how to restrict duplicate ci creation based on same name in servicenowThanks
I am trying to run a query business rule to check on multiple conditions which works one way or the other.If I run the Ismemberof condition or the qc and/or condition within query BR separately it works. But when I try to combine both to check, only ...