Hi Community,Weird situation. We have some Tasks like incident task and sc tasks which are auto closed by system with the comment: No user response, closing ticket. I have tried to check the business rules, script includes but cannot find anything wh...
Hi Everyone, We have a requirement for Change Request table.Whenever user is clicking on UI action button to create Article, it should Redirect to template selector page. and once user click on the appropriate template, Source task should automatical...
How to use autosysfields(false) for the records updating via glidesysattachment.copy method.
Hi,I understand that there are out-of-the-box (OOB) plugins available in ServiceNow for external content connectors. However, I would like to know if it's possible to create a custom external content connector for integrating with a third-party appli...
The functionality I've highlighted in yellow in the below image, What is called and where/how is it configure in ServiceNow?
Currently we use the change approval lookup group to assign approvers out for changes based on category. We now have a need that a certain approver group needs 2 people to approve from it rather than 1 before being okay to move state. How would I do ...
Hi Community,Good Day ! I have to trigger notification based on the condition "4 days prior to Last day worked date field" . I tried multiple things in condition builder but nothing is working fine. It returning unexpected records.Please guide me how...
Hello everyone, I have a question regarding field auto-population in ServiceNow. I'm working with the task_time_worked table and looking to implement the following behavior:Goal: Auto-populate a "Document ID"-type of field when creating a new record....
Hi Community, I’m working on a UI Page for a change request form that contains multiple HTML elements such as: TextArea Label Table Checkbox The use case is as follows: A user fills in the form and submits it. When the same user (or someone el...
Hi, My one client has their Azure/Entra ID integrated with our ServiceNow (S-Now) instance and their users are being provisioned successfully. When a user's record is disabled in their AD, it also disables the corresponding sys_user record in S-Now. ...
Our instance overnight has suddenly gained 16,000+ acl's all with the updated by as "@@snc_write_audit@@"Any ideas what might of caused this or how we can reverse it?
For those that need to look at all the timezones to find out which one will meet their needs... Here is a complete list with name, offset, and if it is following DST or not.
I want to disable the property Promote to major incident when state is closed or resolved. How can we achieve this functionality.
Hi Team, Please let me know what are all the questions have to raise in the initial phase of Priority 1 call to share the update to the larger grp? Thanks,Saranya
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