Unable to Create Ui Policy Action
Hi Team Post upgrading instance to Zurich we are unable to create new Ui Policy Action , the new button is not Available can someone assist me on this ?
Forum Posts
Getting the power shell error while remove user from the group
I am trying to remove member from AD group but i am getting below error.power shell script :Import-Module ActiveDirectory# === Configuración ===$GroupName = "I_abc"try {Write-Host "Getting members of group '$GroupName'..." -ForegroundColor Cyan$membe...
how to add approvers record data with requested item table data csv import
Hi,I am downloading all the records from requested item table (sc_req_item) in a CSV format but with data I also want to include all approver data record, like who were the approvers, when and who approved the request. I don't know how to achieve tha...
What to do with existing manually created group after getting group from Azure AD?
Hi All, 1. what to do with the existing ticket having old manually created group populate on their assignment group ?2. Roles that we have gave to groups manually?
Custom notifications
I am trying to create a custom notification to be triggered when a new internal incident is created for my component. I already configured a delivery channel with a shared mailbox address and configured my custom notification to use the created deliv...
Adding Email Recipients only BCC
Hello Everyone, Can anyone tell me how to set the recipients only to BCC when a notification is fired through an event?
Same SLA Getting triggered two times on one record
Hi All, Problem statement : Same SLA getting triggered two times, one by the user and another one by the system. Use case : There is a custom table which extends task table. This table is used for integrations. When servicenow pulls the data from the...
Integrate the User table AD
Hi Everyone,In my current ServiceNow instance, we’ve encountered an issue where user accounts are getting deactivated due to inactivity. The client has requested that this behavior be stopped, as they do not actively use ServiceNow.Currently:There is...
Resolved! Allow different groups to manage their own response templates on incident forms.
We would like to allow different groups to manage their own response templates.I have attempted to use the Group visibility, but this only seems to work for the sn_templated_snip.template_snippet_reader role. When assigning the sn_templated_snip.temp...
Approval is getting skip when I submit catalog item via flow designer
I am running a flow1 by scheduling it and within that submitting a catalog item using Submit catalog item request action. The respective catalog item has flow2 with approval, which is getting skip and ask for approval action step state changed to co...
Error when connecting to ServiceNow
Hi Everyone - I have created a scripted rest api and provided it to our network admin to query our CMDB with a mac address and send a response back as valid CI or Invalid CI. When he tried to connect to ServiceNow via. the endpoint he's getting an er...
SLA Not Attaching for HR Case Created via Record Producer
Hi Team I’m facing an issue where SLAs are not getting attached to HR cases that are created through a Record Producer.When the HR case is created from the Record Producer, no SLA is attached initially — even though the record meets all the SLA condi...
What is performance analytics
Hello Connection, Please Give me information about Performance Analytics with example
Resolved! ITSM : Change
We're considering automating the transition from scheduled to the implement phase of change based on the planned start date / start of the change window. In addition, we're also considering preventing that transition to implement outside of/prior to...
Change : parallel approvals
We're currently assessing a shift from a sequential to parallel approval model whereby change approval requests would be directed to multiple groups, in parallel, as opposed to our existing sequential (x layers) implementation. I'm conscious that thi...