Adding custom variable to email notification

[Void84]

I'm creating a specfic email template for requests dealing with driver access. Everything works fine, but one thing, the custom variable I created is not showing on the template.

I'm just setting something up for the basic look before I make it looks nice, but here it is

The reason field is what I created and what isn't showing up:

And the name is correct:

Can anyone tell me what I'm doing wrong?

I also tried doing ${variables.why_do_you_need_access_to_this} as well

[Void84 · Accepted solution]

I figured it out, I was missing one thing in it:

${sysapproval.variables.why_do_you_need_access_to_this}

[MQG]

Thank you so much, this work out nicely for me too!

You saved me soooo much time 🙂