Adding Email Recipients only BCC
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05-15-2025 01:57 AM
Hello Everyone,
Can anyone tell me how to set the recipients only to BCC when a notification is fired through an event?
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05-21-2025 01:59 AM
how are you setting the TO i.e. recipient?
how are you triggering the email?
You can only set the BCC via email script and not the TO
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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05-21-2025 02:06 AM
Hi,
I’ve added a user to the User field in the notification, who will receive the tab
The notification is triggered via an event in a scheduled job.
Could you please check if there’s anything wrong with my script
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05-21-2025 02:26 AM
which user you configured in the Who will receive tab?
when you are triggering the event using eventQueue() give the instance email address as "parm1"
Then in notification make "Event parm1 contains recipient" as TRUE and remove the user from who will receive tab
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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05-22-2025 12:24 AM
@Ankur Bawiskar , I quiet don't get this "when you are triggering the event using eventQueue() give the instance email address as "parm1" ".
where should I give instance email address as parm 1 ?
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05-22-2025 12:37 AM
you mentioned you are using event to trigger the notification from job
there in parm1 give instance email address
gs.eventQueue('eventName', glideRecordObject, 'instanceEmailAddress');
Then in notification use "Event parm1 contains Recipient" checkbox as True
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader