Adding General/Catch All SLA to SC Tasks missing SLAs

[Landen S]

Good afternoon,

My business is requiring a general/catch all SLA be added to requested item sc_tasks that generate without a task SLA. Would it be best to add the SLA to those missing tasks via a Fix Script or Business Rule?

-Landen

[Abbas_5]

Hello @Landen S,

Please refer to the link:
https://www.servicenow.com/community/developer-forum/sla-not-getting-attached-on-the-sc-task-table/m...

Mark my correct and helpful, if it is helpful and please hit the thumbs-up button to mark it as the correct solution.
Thanks & Regards,
Abbas Shaik

[Landen S]

Hello @Abbas_5 ,

We have some occurrences where a sc_task does not a SLA by default but we want a catch all SLA to populate when the task is assigned to a certain group. An example would be a different LOB (who doesn't require SLAs) opens a ticket that ends up being reassigned to another LOB (who requires SLAs).

- Landen

-Landen