Adding/Removing option based on assignment group

sasi · ‎10-09-2023

Hi team,

My requirement is to add/remove options based on group. when ABC group is selected there are other two fields called agent and target based on agent selected target has to update the options.

i have created script include and client script but after saving it returning to none

script include:

returnIncGroup: function() {
var caseId = this.getParameter('group_id');
var gr = new GlideRecord('table_name');
gr.get(caseId);
if (caseId == gs.getProperty('propertyofgroupname')) {
return true;
} else {
return false;
}
},

onchange client script:

function onChange(control, oldValue, newValue, isLoading, isTemplate) {

if (isLoading || newValue === '') {

return;

}

var grp = g_form.getValue('assignment_group');

var case_clasif = g_form.getValue('u_target');

var scr = new GlideAjax('scriptincludename');

scr.addParam('sysparm_name', 'returnIncGroup');

scr.addParam('group_id', grp);

scr.getXML(callback);

function callback(response) {

var answer = response.responseXML.documentElement.getAttribute("answer");

if(answer=='true'){

g_form.clearOptions('u_target');

var agnt = g_form.getValue('u_agent');

if (agnt == '1') {

g_form.addOption('u_target', '', '-- None --');

g_form.addOption('u_target', 'Non Associate');

} else if (agnt == '2') {

g_form.addOption('u_target', '', '-- None --');

g_form.addOption('u_target', 'Centrally Block Prescriber', 'Block');

g_form.addOption('u_target', 'Request');

} else if (agnt == '3') {

g_form.addOption('u_target', '', '-- None --');

g_form.addOption('u_target', 'Facility');

}

RaghavSh · ‎10-09-2023

In your script you are not equating your object "ethicsObj" with anything, so why are you gliding then?

Can you paste the actual code here?

Raghav
MVP 2023

sasi · ‎10-09-2023

Hi Raghav,

this is my original script only,can you let me know if the issue with script include?