Additional Comments are not visible in RITM as well as Change forms after new state

[Rohit Reddy]

Additional comments field is not visible in change form after moving the RITM and Change from 'New' state whereas work notes field is visible. Is this OOB functionality? If yes, how it is done? is it via client script or UI policy or ACLs or any settings?

[Yousaf]

Hi Rohit,

Can you try to click on this it will show up.

Mark Correct or helpful if it helps.

[Yousaf]

Where did you put the screenshots??

[Mahesh Baraskar · Accepted solution]

In the second screenshot you could not see Additional comments and Activity filter because RITM form is in self service view.

If you want these for ess users as well then you need to add Additional comments and Activity filter in the Self Service view of the RITM form.

For that log in as a admin user.

1. Open a RITM form and change the view to Self Service view.

2. Then right click on the header of the form ---> Configure--->Form Layout . Then select Additional Comments and Activities(filtered) in the slush bucket and save.