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How to get the PDF view of a workflow?

Hi, I want to get the PDF file of a workflow. Is there a way to extract it from the workflow editor or with any external tool or plugin integration into ServiceNOW? Thanks, Gowtham

Gowtham3 by Giga Contributor
  • 2152 Views
  • 4 replies
  • 0 helpfuls

Resolved! Embedded video will not play

Greetings everyone, I am having issues with playback of multiple embedded videos from a Microsoft article in our internal knowledge base. It tries to load the video and ends up showing a black box. Below you will find the Microsoft article I am tryin...

SpencerB by Kilo Contributor
  • 2223 Views
  • 4 replies
  • 2 helpfuls

How to test Inbound Email Actions for the sub-production instance

Hello, I need a bit of help with the testing of Inbound Email Actions.  The OOTB inbound action named Create Incident (Forwarded) was edited by me and I created a script which looks like this:   if(email.direct.indexOf('xxxx@service-now.com') >= 0) {...

alexm3 by Kilo Expert
  • 2502 Views
  • 2 replies
  • 0 helpfuls

Resolved! Test case examples for knowledge management

Hi All, I kindly request you to provide me with the test case examples or scenarios for knowledge management process. Please do the needful. Thanks and Regards Vinay P    

Vinay P by Kilo Contributor
  • 2472 Views
  • 1 replies
  • 3 helpfuls

SAVE button on report is grayed out

Hello All,   I created a report and shared it to everyone with ITIL role. But when I impersonated any ITIL user, I see SAVE button is grayed out. Is there a way to provide them update access as well.   Thanks, Pooja

pooja123 by Tera Contributor
  • 1562 Views
  • 7 replies
  • 0 helpfuls

Resolved! Need Background script for changing a field value

Hi Team, Good Day!! I need a background script for changing a field (Task type) value (from Test to Post-Work). We dont have field value in numbers as like in Incident.Attached the screenshots.   Please check . the script is not working as it takes ...

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Resolved! WHY WORK NOTES ARE VISIBLE TO THE END USER?

Is there a reason work notes are visible to the end-user?  How can we fix this on our end?   We only want the stores to receive the additional comments not the internal work notes.    

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How to export a Knowledge article to pdf through scripting?

Hi, I need to add a UI action "Send email" in the kb_knowledge table. On click of the UI action, a pop up should display asking for an email address. On entering the email address, it should export the knowledge article to pdf and send an email as an...

skumars1808 by Tera Contributor
  • 1952 Views
  • 5 replies
  • 2 helpfuls

Where Clause in Database View

Hello All, I have a field "major incident state" present on two tables (not sure if this affects anything but the Element name on Incident table for this field is "major_incident_state" while on the custom table its "u_major_incident_state". Need hel...

Kiff by Giga Expert
  • 7227 Views
  • 3 replies
  • 4 helpfuls