How to perform Sendgrid integration with servicenow?
How to perform Sendgrid integration with servicenow?
Forum Posts
Resolved! how to do classification of data in cmdb? & how we can hide data from others?
i have lots of data messed up need to filter out the old data. dont want to delete the data but need to filter out so i can i hide the data or only high privillage can access
Resolved! When we use current. and when g_form ?
we can access the form variable using both "current" and "g_form" but what is the specific area of both?
how to retrieve deleted attachments on servicenow
Hello Everybody, I need Help !!! I lost all my attachments and I don't not know the reason(s). Now my question is : how to retrieve deleted my attachments on servicenow ? thx Best regards!
How To Enable Current Version For A Standard Change Template?
In Standard change template current version is not showing, Due to this when creating a standard change the data in that standard change template is not populated on the form. Note: Here the Standard change property TWO STEP IS ENABLED Following sh...
Is it possible to export the PDF form of a list of Change Requests?
I'm in the process of preparing for our GCC testing and an upcoming Audit where our Internal and External Auditors will select a sample of Change Requests, Incidents and Access Requests. Is it possible to export the form format exported from the Cha...
Resolved! In the Incident form there is field called : State: it has New, Assigned, In progress, Pending, Resolved, Cancelled are there i want to know what was the meaning of each state and how to change the state one by one
Hi, In the Incident form there is field called : State: it has New, Assigned, In progress, Pending, Resolved, Cancelled are there i want to know what was the meaning of each state and how to change the state one by one. Thanks in advance. Regards, ...
Need to Create a Request and RITM through transform mapping
Hi, Can any one help me on this, I need to create REQ and RITM for the sercvice catalog "New shoretel mobility Request" through transform mapping. If i have 10 values in the Excel, It has to create 10 request. Is there any possibility to do this? ...
Resolved! How to configure creating Request from Incident and Incident from Request
"Create Request" button on Incident table redirects to Service Catalog home page. We would like to configure this to trigger the current incident to canceled state and create a request ticket with details provided in the Incident form. Would also lik...
Resolved! Service Portal Content link for incidents and Requested items
We are using the Service Portal for our ESS users and we have created email notifications with instructions in the bottom that will take our end users to the Service Portal homepage with instructions on how to find their incidents or requested items....
Resolved! How to cancel SLA when priority changes?
If the priority is updated, a new SLA is generated and the old SLA is not cancelled. Start condition: based on priority and state Cancel condition: Based on state Pause : Based on state How can I cancel the old SLA Thanks
Any best practices for survey/assessment results in the context of a multitask requested item?
Hello friends, I've been looking for content on this subject and am not really finding anything, so I thought I would get the discussion going. My company currently uses surveys/assessments on incidents and requests. For incidents, it's straightforwa...
How to change how priority calculate?
I'm working on how to change the way priority calculate. I already know how to change it based on other field, but my boss said he want to take it "dynamic". I created a field in choice list called [u_important], which value range is from 1-5. ...
Resolved! Convert a request to a change request
Hi, I am trying to figure out if it is possible to convert a request record to a change request either by adding the option to the UI menu on the request record or possibly by using a workflow. I am working with Kingston. If it is possible to convert...
Resolved! Blank "Assigned To" show as (empty) in list view
I just noticed that our list and widgets show blank assigned to fields as (empty) now instead of just having no result. Last week it just showed blank. I checked and there was a london patch that went in on the 20th, but i am wondering how to get i...
