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Resolved! Convert UTC to EST using GlideRecord

We have a requirement where I need to get the Scheduled start and end dates from email body which is in UTC format(both past and future dates will be available in email body)and convert this to EST. After converting it into EST we need to capture it ...

divya321 by Kilo Contributor
  • 2352 Views
  • 5 replies
  • 1 helpfuls

Resolved! 'undefined' value on an empty array element

Dear folks, I’m working on a workflow in which I’m collecting a list of user selected options in an array of a predetermined size. So if the Array_A holds a maximum of five elements, but the user only selects three options I’m using a branch to pass ...

ubido by Mega Expert
  • 4212 Views
  • 4 replies
  • 1 helpfuls

Resolved! How can I restrict roles for Create Outage?

I want to restrict who can create outages. I was able to remove Outage from the navigation menu by changing the role for outages under System Definition > Modules, but users can still Create Outage from the Additional Actions menu on an incident. I w...

Resolved! not able to publish the workflow

Hi, I have checked out a workflow and not able to publish it. The only options I can see are 'New Workflow', 'Open Existing', 'Copy' and 'Workflow Canvas Help'. Please let me know how to publish this workflow.

redth by Giga Expert
  • 2293 Views
  • 3 replies
  • 3 helpfuls

Resolved! Font colour on Variable annotation

Hi thereSince our upgrade to New York, the 'More information' section of all catalogue items on the Service Portal has been changed to white, which is the same colour as the background of the page. This makes it unusable. The expanded 'help' section ...

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jonny27 by Giga Contributor
  • 1244 Views
  • 4 replies
  • 1 helpfuls

How to export a trend chart to excel

I created a trend chart and now need to export it into excel or put the average count on the bars and not in a grid below.ThanksDenee

deneech by Giga Expert
  • 1544 Views
  • 2 replies
  • 0 helpfuls

Resolved! Copy attachment to Approval

In one of our workflows, we have a task and then an approval. I need help copying the attachment from the task to the approval so the attachment gets included in the approval email. Can anyone help me with the script?

Mike_R by Kilo Patron
  • 1538 Views
  • 7 replies
  • 0 helpfuls

Resolved! How to getMyGroups in scoped application

Hi, How to get my all groups in scoped application. I am getting error below Server JavaScript error Cannot find function getMyGroups in object com.glide.script.fencing.ScopedUser@1ac4a90.   I am writing an encoded query to get my group is there any ...

Komal_D by Kilo Contributor
  • 4016 Views
  • 8 replies
  • 7 helpfuls

Resolved! Not able to export reports/lists.

A particular ITIL user is not able to export reports/lists. He is able to build, run and get the report until the dialog box that says Download.Once clicked on download, the page turns white and redirecting to https://xxx.service-now.com/sys_attachme...

sg28 by Tera Contributor
  • 7377 Views
  • 9 replies
  • 6 helpfuls

Resolved! Change Request >> Proposed Change

Does anyone know how to add Proposed changes to a Change Request? The docs show to add them in a Proposed change section / fields, but I do not see that section or fields anywhere on the form.  

ggg by Giga Guru
  • 2174 Views
  • 2 replies
  • 0 helpfuls