Additional comments is not the deafult in 'sc_req_item'
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11-25-2023 11:04 PM
Hi all,
The Work notes in the 'sc_req_item' tickets are now the default instead of the 'Additional comments.
Does anyone know how can I make the Additional comments the default for every 'sc_req_item' ticket?
Thanks!
2 REPLIES 2
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11-26-2023 12:29 AM
Hi @Snow Tomcal ,
What do you mean by default? Can u add some screenshot or elaborate a bit please to understand ur ask.
Thanks,
Danish
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11-26-2023 12:26 PM
Hi @Snow Tomcal
Where you , want to add additional comments as default? On portal or native view?
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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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****************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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