additional comments on template

[Ivan Williams]

In my Dev instance, I created a business rule to have incidents sent to an approver, before being worked by a Technician.

The email template that seems to be used to send the email notification for approval, is 'change.itil.approve.role'. I added Comments to the 'Message HTML' section. But, that does not seem to help add the 'Additional Comments' to the approver. Alas, I also cannot find 'additional Comments' from the variables section Fields.

Am I over thinking this?

Thanks all

[Deepak Ingale1]

Hello,

Below link should assist

https://community.servicenow.com/community?id=community_question&sys_id=76a34f65dbd8dbc01dcaf3231f96...

Note: Please mark reply as correct if it has answered your original question

[Ivan Williams]

Hmm, maybe I just don't understand. But, to me, the content on that link is a little advanced (for me at least). To be honest, I merely want to add 'additional comments' to any template. In this case, merely the template I am working on. This should not be this difficult.

I just find it strange that in the field choices for notifications, I cannot see 'additional comments', as a choice. 

[Jesper Slot]

Hi Ivan,

Just add the "Additional Comments", in the email notification:

/J