Modify the label of the Additional Comment tab in Workspace

[SamuelTse]

Hi,

I would like to modify the label of the Additional Comments field in Service Operation Workspace

I tried modifying the client script that adds "customer visible" to the label and that didn't work. I don't have any label override. How do I remove "customer visible" from the tab in workspace?

Thanks,

Sam

[Rafael Batistot]

Hi @SamuelTse 

This solution might help 

https://www.servicenow.com/community/developer-forum/change-additional-comments-label/m-p/1429360

[kaushal_snow]

Hi @SamuelTse ,

Create custom catalog script...

function onLoad() {
  if (!g_user.hasRole("itil")) return;

  var labelText = g_form.getLabelOf('comments');
  if (labelText.substring(labelText.length - 1) === ':') {
    labelText = labelText.substring(0, labelText.length - 1);
  }

  labelText = labelText.split("(Customer visible)")[0];
  g_form.setLabelOf('comments', labelText);
}

After implementing this script, ensure to set the execution order appropriately to ensure it runs after any other scripts that might modify the label....

Check this article: https://www.servicenow.com/community/itsm-forum/how-can-i-hide-the-customer-visible-tag-on-additiona...

If you found my response helpful, please mark it as ‘Accept as Solution’ and ‘Helpful’. This helps other community members find the right answer more easily and supports the community.

[SamuelTse]

@Rafael Batistot and @kaushal_snow 

Thanks for the reply. Both of your solutions do not work for workspace unfortunately. Any other suggestion?

Sam

[Bhuvan]

@SamuelTse 

Can you check if there are any plugin updates available and if yes, update the 'Service Operations Workspace' plugin

In my SOW workspace, it is showing up as Additional Comments by default

If this helped to answer your query, please mark it helpful & accept the solution. 

Thanks,

Bhuvan