Admin fields on catalog item for reporting out?

KristinaN · 4 weeks ago

In our previous request system we had administrative fields on the catalog items allowing us to report on the items once completed. It seems like ServiceNow does not work in this same manner so what is everyone using to do this? For example we have a catalog item for donation allocation requests. Once approved we update the fields to include what accounts the funds come from and the total amount from those accounts. This allows us to report on this later when tracking funding over time. How would something like this be built in ServiceNow? Our work around was having a question with catalog UI hidden fields that can be updated later but in my research it seems this is not a best practice. Thanks!

Dr Atul G- LNG · 4 weeks ago

Hi @KristinaN Yes, it is possible. You can either use a Flow for this requirement or create a task for the team responsible for updating the funds. The variable can be made editable only during that period.

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KristinaN · 4 weeks ago

Oh interesting, is this what organizations typically do? How do we have a variable only editable or showing after submission? Thanks!