Admin is unable to delete forum users from groups
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03-19-2024 12:13 AM
One of our service now admin . She is not able to delete forum users from the group.
She still has sn_forum_admin , sn_communities_admin roles.
In that form. She is not having delete button option. Only update option is there.
Before Vancouver upgrade. She was able to delete.
I would appreciate yours assistance.
Thanks
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03-19-2024 12:32 AM
Check the delete ACL's on the table. Maybe they got changed during the upgrade?
Please mark any helpful or correct solutions as such. That helps others find their solutions.
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03-19-2024 10:28 AM
Actually I checked the delete ACL for same table. Other admins are able to delete users.No difference found. What would be the solution
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03-19-2024 03:33 AM
Hi @Aditya1204
Might be ACL issue or upgrade has some issue with that role.
Is other admin able to delete the users?
if yes , then compare the both users access via Access Analyzer.
Try to give user admin role as well and then try.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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03-19-2024 10:00 AM
Other admin able to delete the users.
we have compared all the admin users roles and permission. Its almost same.
