Admin is unable to delete forum users from groups

Aditya1204 · ‎03-19-2024

One of our service now admin . She is not able to delete forum users from the group.

She still has sn_forum_admin , sn_communities_admin roles.

In that form. She is not having delete button option. Only update option is there.

Before Vancouver upgrade. She was able to delete.

I would appreciate yours assistance.

Thanks

Mark Manders · ‎03-19-2024

Check the delete ACL's on the table. Maybe they got changed during the upgrade?

Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark

Aditya1204 · ‎03-19-2024

Actually I checked the delete ACL for same table. Other admins are able to delete users.No difference found. What would be the solution

Dr Atul G- LNG · ‎03-19-2024

Hi @Aditya1204

Might be ACL issue or upgrade has some issue with that role.

Is other admin able to delete the users?

if yes , then compare the both users access via Access Analyzer.

Try to give user admin role as well and then try.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Aditya1204 · ‎03-19-2024

Other admin able to delete the users.

we have compared all the admin users roles and permission. Its almost same.