After adding approvers manually for ritm and, after approving the record RITM state/stage to update

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harish mandhula
Tera Contributor

‎02-07-2025 07:14 AM


After adding approvers manually for RITM,  and after approving the approval record the RITM state/stage should be updated.

By using flow designer it's not working, please help me in creating the BR for this requirement.

below was the script 
BR on RITM Table

var app = new GlideRecord('sysapproval_approver');
    app.addQuery('document_id',current.sys_id);
    app.addQuery('state','approved');
    app.query();
    while(app.next()){
    gs.addInfoMessage('test');
        current.state="2";
        current.stage="fulfillment";
        current.update();
}
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Ankur Bawiskar
Tera Patron
Tera Patron

‎02-08-2025 06:30 AM

@harish mandhula 

what's the trigger for your business rule?

your business rule should be on sysapproval_approver table and not RITM

var gr = new GlideRecord("sc_req_item");
gr.addQuery("sys_id", current.sysapproval);
gr.query();
if (gr.next()) {
    gr.state = "2";
    gr.stage = "fulfillment";
    gr.update();
}

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

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harish mandhula
Tera Contributor
In response to Ankur Bawiskar

‎02-10-2025 12:47 AM

Thank you Ankur for your help, its working.

Now after updating RITM, SCTASK should create automatically, if possible how can we achieve this

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎02-10-2025 12:48 AM

Hi @harish mandhula 

 

Manual addition by the approver in RITM violates the standard process. Better update your flow and fix it fr the long run.

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