Ai academy comments optinon in servicenow portal comments

[Shiva Durga Pra]

Hello all, 

 I want to add the AI academy option in the portal comments, not only in the portal, can use in other area also inc, change 

example: if any user raises a new incident, some auto comments should be added when clicking on Ai Academy as shown in the attachment,

form there we can use the comments 

Could anyone help me, how to achieve

Thank you 

[Community Alums]

Hi @Shiva Durga Pra ,

AI Academy is a bundle of many things, it's just around comments, please read this article and look for what fits well with your requirement :

https://www.servicenow.com/community/ai-intelligence-articles/ai-academy/ta-p/2522624

[Shiva Durga Pra]

Thanks for helping 

the article was helpful for other cases, 

I didn't find any info in the article, about the auto-comments using Ai academy  which I requested