Approval task on Parallel approval in Flow designer doesn't work as expected

[Sathish Kumar S]

Hi Guys, 

I have a requirement where Parallel approval task to be triggered to Approval group and secondary approval group (custom field reference to sys_user_group). I can see the expected results when the task is being rejected but when it comes to Approval, the expectations is to wait for a response from both the group and proceed to next step which is also working. However, when the approval task is approved in any one of the group the related task is waiting/stuck at "requested" State and moves to no longer required when the response from other group is attached. 

Please tell me is this a bug, do we have any workaround or a solution? 

I'm implementing this parallel approval in Change request. Please refer the below screen shot. 

 

#change management #itsm

[Dr Atul G- LNG]

Hi @Sathish Kumar S 

I think issue is here:

Try If rejects then do this else, means approved wait for other.