AI Search on portal not working for suggested and recently opened
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an hour ago
Hi All,
I have an issue with 'Recently viewed' navigation
1. Open /esc portal
2. Enter some search input like apple, email and select an entry from the "Recently Viewed" items.
It opens new page which gives about:blank but, when we open the same link from "Suggestion" - it works fine.
Can you let me know what is the issue and how to resolve it ?
Thanks
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22m ago
Hi Aman,
This looks like a known ServiceNow defect, PRB2039564. It affects the Typeahead Search widget where items under Recently Viewed can open about:blank, while Suggested results still work.
The issue is reported for Zurich Patch 10 and Australia Patch 3. ServiceNow provides a workaround through KB3148324 using an update set that changes the link script in the Typeahead Search widget. I'd test that first in a sub production instance before moving it to production.
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7m ago
Hi,
Can you please provide the link to KB3148324 ?
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5m ago
