Alert on Case Update

[Jason116]

I need to display an alert (pop up message with 'OK' to acknowledge) on a case when ever it is updated but only if it is from a certain contact, I have tried the foillowing client script but does not work, any assistance please?

function onChange(control, oldValue, newValue, isLoading) {

    // Check if the case is from the contact "TEST"

    var contact = g_form.getValue('customer_contact');

    if (customer_contact == 'TEST') {

        // Display pop-up message

        alert('Case has been updated.');

    }

}

[Jason116]

I have tried both onChange and onSubmit versions of this in my PDI and does not work, can you verify it works for you?

[Seraj]

Hi @Jason116 ,

Try this

function onChange(control, oldValue, newValue, isLoading) {
    // Check if the case is from the contact "TEST"
    var contact = g_form.getValue('customer_contact');
    if (!g_form.isNewRecord()&&customer_contact == 'TEST') {
        // Display pop-up message
        alert('Case has been updated.');
    }
}

[Jason116]

Sorry this is not doing anything?

Also can we change this so that it happens on account not contact?

i.e. I need the alert to be displayed when any update is made to the case and the account = TEST

[Seraj]

Hi @Jason116 

I am unable to grab what exactly you are expecting or trying to do.

Can you explain more about your requirement if it is possible send one picture of your form

Thanks

[Jason116]

The requirement is the following:

On the case form I need to display an alert (pop up message with 'OK' to acknowledge) when ever it is updated but only if the account on the case = TEST