Allocate tasks based on replies on Service Catalog form

johnrob18
Giga Guru

‎06-26-2024 06:31 AM

Customer requires tasks created based on the content of a field on a form in Service Catalog.

 

For example : Form contains a field for region, we require a different task created for each region selected

 

 

johnrob18_0-1719408447193.png

 

I have created an execution plan with tasks but do not know how to pull the data from the form into the tasks or trigger the task based on the form selection

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎06-26-2024 07:22 AM

Hi @johnrob18 

 

Yes this can be do able, you can create Flow and in Flow you use

Get Variable action and use that in If condition and ten create catalog task. 

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johnrob18
Giga Guru
In response to Dr Atul G- LNG

‎06-26-2024 07:37 AM

Thank you, I assume you mean create  workflow?

Can you send me a link to creating a workflow as I have not done this for many years and there are no examples on the instance.

Alternativly can you show me an example?

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