Allow customers to add Additional Comments

nate_weldon1
Kilo Contributor

‎02-19-2011 08:54 PM

I'm trying to allow end users (No Role in SNC) to add comments when they sign in through the ESS portal. Currently the additional comments section is on the ESS View for INcident but unless the person has the ITIL role they do not have the option to enter anything.

Thanks for the assist,


Nate Weldon

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nate_weldon1
Kilo Contributor

‎02-20-2011 09:22 PM

found the issue. In the Dictionary settings for the field itil was listed in the write roles.


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