Resolved! Granular Delegation
I have created a granular delegation, but approval is not shown to the delegated user1. and assigned the
Forum Posts
How to trigger survey only if the interaction record does not contain any related incidents
Hi, We need to trigger a survey only if the interaction record does not contain any related incidents. I don't think it would be possible to achieve this using trigger conditions. How to achieve this requirement? Appreciate the assistance.
ServiceNow Ask For Approval - Remaining Approvals Not Moving to "No Longer Required"
I am using Ask For Approval in Flow Designer and generating approval rules dynamically.Rule:ApprovesAllU[ac03166ddbd91010f2cb273a13961991,7e1b11b11bc91514ef11c88b234bcbde]&AnyU[f88cd49093ad7a5817f9f14efaba1029,c835850d1bf9c5d080af64ab234bcba7]OrRejec...
Display the Edit UI action related list on the available for categories
Please help me on this how to achieve i had tried by unchecking the omit edit button but it didn't worked
How to show case the knowledge articles in different portals
We have 8 Knowledge articles and we have two portals as Portal 1 and Portal 2. Now my requirement is , I wanted to make 3 knowledge articles needs to show in Portal 1 only, remaining 5 Knowledge articles I wanted to showcase in the Portal 2 only. Do ...
The users cannot set the Template to "Global" because the field is greyed out for them.
Hi All When user wants to create the new template by:1.. Open a Normal Change.2. Toggle the Templates bar.3. Click the "+" (Create) option.4. Try to mark the Template as "Global".The "Global" option is greyed out and cannot be selected.It appears tha...
Unable to unarchive / recover record from archive request table (ar_sc_req_item)
There is an option to recover record from Archieved requests (ar_sc_req_item) table but it is greyed out. Please suggest how to recover archived requests.
How to calculate the timestamp of each stages of playbook
I want to calculate the time spent for each stages of playbook . Any suggestion please.
Admin Override is not working after recent patch upgrade
After the recent patch upgrade to Zurich patch 5, we have noticed that Admins have lost access to update time zone on user record(sys_user).We have a Write ACL, where we only allow the user to edit their own time zone and nobody else can edit it.This...
Resolved! Approval form, non-itil approvers and the Portal
Hello SN Community, I'm hoping someone can help me figure this out. On our Employee Service Center portal, there is an Approval form (approval). When a non-itil user (approver) tries to see the details of their ticket to approve, it says "Record not...
Service Portal comments
Could someone please guide me on where the widget determines whether a portal comment is saved as Additional Comments ("comments") or Work Notes ("work_notes")? I would also like to know which widget configuration or script I should check. Please sug...
How to create Test steps for Record Producer creation from ATF
Hi Team, How to create Test(sys_atf_test) for Record Producer from ATF. I have tried OOTB one "INCIDENT MGMT: Incident creation - Self service copy", it is not working, on the Open a Record Producer i am receiving Failure. Thanks
Image Field Triggers Email Notification Before Image Upload Completes
Hi everyone,I'm working on a form with an optional Image type field and an email notification configured to trigger when a record is inserted.The issue is that when I click “Click to add” in the Image field, ServiceNow saves the record immediately an...
Issues with Change Type Update and CAB Board Members List After Zurich to Australia Upgrade
Hi, We recently upgraded our ServiceNow instance from Zurich to Australia and have encountered the following issues: 1. Change Type Field Update FailsBefore the upgrade, users with the sn_change_write role (along with the required ACL access) coul...
Resolved! Error : Tour ended because the next step was not found.
Hello Team, When i click on Begin Tour Ui action(PFA) it's waiting for sometime an showing "Tour ended because the next step was not found." and I'm unable to load the portal (PFA). Could someone please help to load the portal. Thanks,