Hi, We currently do not have any escalation feature or escalation configuration implemented for Problem Management in our ServiceNow instance. However, I noticed that there is an "Escalation" field available on the Problem record, and this field is b...
Hello everyone,I have an Order Guide that contains 7 items. The first item is always triggered first, When we change the Requested for on the first item, all the other items’ Requested for values are updated as well (we use a sequencing process for t...
Hi Everyone, I'm working in a scoped application and facing an issue with time zone conversion. I have two Date/Time fields: Scheduled Date Time (user input)CDT Date Time (target field) Requirement: When a user selects a value in the Scheduled Date T...
Hi Team,I am trying to prevent duplicate Employee IDs from being entered in a Multi-Row Variable Set (MRVS) on a Catalog Item.MRVS StructureEmployee ID (Single Line Text)Employee NameEmailDepartmentExample:Employee IDEmployee Name123Abel Tuter123Abel...
Hi All, I have got a business requirement where I have to create and display announcement (dynamic) on portal and I am doing that via a flow designer based on certain trigger.The issue here is that I want to show to announcement only to the users who...
Hi All,I am using alert message in the onsubmit client script but when i am created a record in the message table the value is not getting translated when using getMessage() , please help me how we can translate it Thanks in advance
I ma tryint I am working on a ServiceNow Catalog Item where I have multiple UI Policies to show/hide variables based on a choice field called “Modification Type”. Modification Type values:Item/Category Approval Matrix Modification → approval_matrix_m...
Hi Teamhow to disable OOB notification "Service Outage Start" "Service Outage End" for specific user who is receiving
Hi everyone,I am relatively new to ServiceNow and am trying to implement a requirement on the Incident table.The Requirement: When a user adds a new attachment to an existing Incident ticket, they must be forced to provide an explanation in the Addit...
Hi All I have a requirement I need assistance with "Mandatory confirmation on attachments for Implementation Plan, Test Evidence, Business Approval Pre and Post Implementation on all Changes" what could be the best way to create this confirmation? U...
Email body is not showing only this ref watermark showing. How to fix this so that full email can show on RITM level
I have a requirement to add a camera button on the Mobile Task Card, similar to the OOB Navigation and Call buttons, for capturing initial pictures using the front and back camera.I added a new container in the Work Order Task Card Template and mappe...
Hi Team, I have to design the survey which is available in based on user preferred language ServiceNow. I am not going to use the OOB API which ServiceNow has been provide for translation because this functionality has licensing cost.Thanks in advanc...
Hello everyone, I have created a new formatter and this is the UI macro for this Formatter. <j:jelly xmlns:j="jelly:core"> <div id="refreshWrapper" style="margin:5px 0; display:flex; justify-content:flex-end;"> <button id="refreshBtn" ...
I am working on Scaled Agile Framework (SAFe) in my personal developer instance (PDI) and facing two related issues. When I create a Story, the Sprint field is not populating and no sprints appear. Also, on the SAFe Sprint record, the SAFe team field...