Hi Community,I have a requirement where a specific Catalog Item should be visible only to:Users with the itil role, orUsers who have any role that starts with x_Normally, I would implement this using User Criteria, but in our instance the system prop...
Hi Everyone,I am working on a requirement where a notification should not be sent to a specific set of users, while continuing to send normally to everyone else.I am using the sys_recipient_notif_preference table. The notification preference works as...
Good afternoon,We have many catalog items with multiple approvers.How can I filter out a report so that it only shows one approver per RITM even if the RITM has multiple approvers? In the attachment there are RITMs showing approval for 9; approval fo...
Hi Team,I am facing an issue in Flow Designer related to a Wait for Condition activity.Scenario:A request is submitted through an Order Guide.One of the catalog item variables is Email Address.If the Email Address variable is not empty, the flow ente...
Hi Community, I have a Maintain Item form that creates a Request, RITM, multiple SC Tasks, and a custom table ticket.The Variable Editor is working correctly on the RITM and SC Task forms. However, it is not displaying the Catalog Item variables on t...
hi everyone,just want to ask how can we update this label from the INC ticket in Employee center portal? Refer to screenshot below. Thank you
For newly created users, the "Custom" theme is not selected automatically in the backend. Instead, the default ServiceNow "Polaris" theme is applied. The theme must be changed manually.
How do you calculate planned outages (from changes) in month for CI or application
Hi Team,We are facing one issue with the business rule in domain separated instance where the Business rule is not invoking in the child domain for the variables table. But it is working in the global domain.Thanks,Swathi k
Hi Team I have this below template I have applied this template to this incident. if u see here after = link is not popultating can any on e please help me @Ankur Bawiskar please help me
ServiceNow's Yokohama release notes show Vendor Management Workspace components are being deprecated in the A release with "no replacement for this application" planned. What's going away:Vendor Management MobileVendor Management Workspace UI Compone...
I am currently working on Knowledge Management, where I have added a Subcategory field to the kb_knowledge table and configured categories in a parent-child hierarchy on the kb_category table.Everything appears to be configured correctly; however, on...
When I am on the sc_task record and click the 'preview this record' icon for the RITM it shows both populated and empty variables on the RITM (see attached images). How can I hide empty variables from the 'Preview this record'?Image 1 is of the RITM ...
Overview If you've managed ITIL licensing in ServiceNow long enough, you've probably asked some version of this question: how many of my ITIL holders do ITIL work? Did we create groups where only a handful of the individuals in that group are doing m...
There is a catalog item and in that there are 2 fields one is "group name" referring to group table and another one is radio buttons field (select_action) conatins 4 options if "select_action" variable selected "update approval deputies" or "updat...
