Hi all, I am looking for the precise functionalities unlocked once ITSM and MS Teams are integrated.E.g.,1. user can open MS Teams and then start using it as a virtual agent, directly creating an incident or request or reading an article;2. different...
Hi @all ,I am working on the ServiceNow Mobile Agent application and need some guidance regarding the Problem table. On the platform, when we open a Problem record and click the Fix action, a dialog box opens with several fields, some of which are ma...
I set up a channel with max capacity 3, work item size 1. The condition counts cases in New or In Progress. Assign by is set to Most Capacity (not Last Assigned). There are 2 queues pointing to this same channel, and the same agent is in both queues....
We have an already existing pop-up when we try to edit the date via Gantt chart for any project task where in the state moves to pending after automatically checking this.We need 2 more pop-ups before this, how do we achieve this? -up while we try t...
Here's a stronger ServiceNow Community post that includes the OOTB ITSM Change Main Flow context and the customization you've made:Subject:Additional Manager Approval Added to Standard Change - State Transition/Approval Conflict?Hi Everyone,We're tro...
Hi Experts,I'm investigating a Dark Mode issue in ServiceNow and would appreciate guidance on where this rendering difference may be coming from.IssueIn PROD, Activity Stream entries (Work Notes and Additional Comments) are difficult to read because ...
Hi All,I am currently working on a story to implement mobile push notifications for P1/P2 Incidents.RequirementsTable: IncidentSend When:-Additional comments changes-Priority is P1 or P2-Any insert or update-Updated by is not the same as Caller or O...
There is a project xyz company and abc companyThere is a logical division we need to restrict the access for both company how many ways we can achieve this
Hello, I just took over an existing Discovery configuration, with zero documentation. We have five mid-servers. Two of them, based upon their configuration and the devices we see, are functional. Three of them have capabilities configured, but no IP ...
Hi All,We are planning to integrate ServiceNow Virtual Agent with Microsoft Teams so that users can create tickets directly from Teams instead of contacting the IT team and then manually creating a ticket.Our requirement is:Users interact with the Vi...
I'm trying to cancel a workflow associated with a story. I'm following this community post which has a correct answer. https://www.servicenow.com/community/itsm-forum/how-can-i-cancel-a-running-workflow-on-a-single-ritm/m-p/502424 However I'm getting...
By default, ServiceNow provides the Assignment Group metric definition to track the current assignment group value of a record. However, this out-of-the-box (OOB) metric only records the present value and does not capture both the old and new values ...
Hey guys, Having this issue with a flow being interrupted on Catalog item using flow with approval for non itil users but once itil role is assigned, their requests goes through successfully.I have confirmed that RunAs user is set to System users but...
I am taking the IT Service Management (ITSM) Implementation (Zurich) course, but I cant find where to download the files needed for the labs activities. Can anyone help me, please?
Background:We are building up Catalog Items using "Step based request fulfillment" in Catalog Builder. We have now reached a point where we have some custom approvals. For example: If company for requesting user is <A> approval should go to user <1>...
