Flow through integration
get the user department,location,manager deatils from one servicenow instance and store is in annother servicenow instance
Forum Posts
RITM State Remains "Requested" After Approval Processs for 2nd Approval
The state remains as "Requested" for Test Approver 1 even after it has already been approved. When the second approver (Test Approver 2) approves, the state of Test Approver 1 resets back to "Requested.
Resolved! Mvrs variable Total sum populating out side of Mvrs variable
I have Multi Row Variable Set (MRVS) variables.If I provide values in the variables like:Test 1 = 6Test 2 = 8Test 3 = 18My requirement is to calculate the total sum before submitting the request, like:�The calculated total value (32) should be popula...
Walkup User account access issues
We are working through the process of getting the walkup account setup and running into a bit of a block We are still using ServicePortal, but looking to get on Employee Center later this monthWe have the walk up experience configured and everything ...
Best practice for company-based incident access control in a shared service desk model
Hi all,We are designing the access control model for our ServiceNow implementation and would like to ask the community for the recommended approach.Background:Our team provides IT support for all companies in our corporate group (currently several do...
Rapid7 Insight VM Integration
We are planning to setup integration with Rapid7 Insight VM Integration. Does any one have the documentation which have the detailed steps.Any help would be appreciated!
how to hide some variables from multi row variable set?
Hi All,how to hide few variables from multi row variable set? I have used ui poilcy its hiding from the form when user clicks on ADD but its not adding from the table how to hide from the table as well?
The price field does not show after publishing catalog item in Catalog Builder
I am using Catalog Builder on my Australia PDI instance to test a new catalog form I would like to use in the Service Portal. Right now, the form only has one field which shows the service level for the product. This field pulls from a table called...
Resolved! VIrtual Agent Topic visibility user specific
Hello, is there any way to make a topic visible for specific users and not visible for others? In details, I need to make it visible if the "company" attribute from the user record has specific value. Should it be done within topic properties script ...
collect groups in subflow after each approval and use in main flow
For each selection in list collector above subflow is called from main flow, after approval , i want to store group name of respective choice and append as array and use this array in main flow after all iteration/approvals, how to to store groups an...
Resolved! Need Urgent Help: My survey mail consists of smileyes but with some urls,
Hello Team, I am facing a challenge currently, I am populating my smiley icons in my mail with a survey link embedded for those images. All these images are stored in UI image table png format, storing the images in email script and calling the email...
Citrix IT Service Management Connector Plugin
Hi All, We are installing a plugin called "Citrix IT service management connector" with the version 25.1.0. I need a technical documentation and architectural diagram in ServiceNow. and end to end flow of the application. Please help me to get these...
Query Related to Fix script
req_item.addEncodedQuery( 'active=true^stateIN3,4,7,1300,200^request.u_request_type=ESP service catalog^cat_item.workflow=b10a719a1b14d9589e324197b04bcbe0' + '^NQ' + 'active=true^stateIN3,4,7,1300,200^cat_item.nameINESP - Request New Integration,Cisc...
Resolved! how to hide helptext only from RITM not from employee center portal
how to hide helptext only from RITM variables not from employee center portal
When creates knowledge base, a data policy record is creating. Want to know is it mandatory or not?
Hi,I want to inform you that, when I create a knowledge base record, the platform creates a data policy record with knowledge base name. In my production system, do not see any data policy records for exist knowledge base records. I want to know,, is...