Hi everyone,I’m seeing the following error during inbound email processing:Unable to locate [Table Name] [Sys ID] for inbound email processingWe’ve confirmed this happens when the email sender does not have a sys_user record. Because of this, the inb...
Hello all, I have built the functionality that shows the comparison between a Standard Change Template Task record and the previously approved Standard Change Template Task record. Here is what the data looks like: {"ok": true,"proposed": {"task...
Hi, In Service Operations Workspace, when an approver rejects a request, two custom fields (Rejection Reason and Rejection Details) are shown and captured and are choice fields. The same fields should also be visible and auto-populated in the approva...
I need to change the order and rename the items in the Article Template selector for kb_knowledge. In the current version, I can do this by clicking the Edit Interceptor button and rearranging the order and names. However, these changes do not apply ...
Hi All, I have a requirement where I need to fetch only Dates and not time from the OOB field 'Due Date' on SCTASK and update it on newly created Due Date field which is of type date. Please help me in writing the script to achieve this.
In Change Management, the Run Risk Assessment questions are currently open by default.Only Question needs to be visible by Default.As a Change Manager, I would like this section to be collapsed by default so the form is shorter and easier to navigate...
what is difference between change type and chage model in service now? Explain
Hi Experts, I am seeing one warning alert while transforming data from import set table to target table only when I inserted coalesce for one of the fields on table. It is working as expected when removed coalesce. Alert Message: "None of fields co...
How can we ensure that memory caching does not affect the accuracy of performance and load tests?Is it possible that JMeter receives successful (“OK”) responses due to cached data rather than real system processing?The customer is running ServiceNow ...
Hello Everyone, I’ve been working on an ITSM-based project where we create Incident (INC) or Request (REQ) records in ServiceNow using Inbound Email Actions.Earlier, the client was using a different ticketing system. Because of that, when users reply...
Hello Team, I have written the below code to show the Confirm message based on Assignment group the message is showing fine for both if & else conditions in client side but when it takes if condition it's showing the confirm message and when tasks ...
Can anyone provide pros and cons of using a scoped application?Also, How is work done by an individual or team captured? —Update set? Repository? Can a group/team capture their updates in a single repository ? Is the repository where we are...
If a same Async Business Rule runs multiple times on a same record due to multiple updates at different times, can all the executions run at the same time in the queue.We have a Integration that creates/updates records in the target system. we noti...
Can we create a custom date filter in reports and can we add to dashboard? Please suggest... For reference I am snap.
Where can I put restrictions so that I should get only those articles which are published on last months.I have checked every context and each rule but no clue.
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