Hi Everyone,
This is driving me crazy being unable to figure this out so hopefully someone has come across this before and can point me in the right direction
We have enabled the SLA Contract Add-on plugin within our environment so we can utilise a service contract as the master document, We are on Geneva.
Currently only an admin can view and modify the sla's which are attached to a service contract
We have a contract manager who I'd like to have ownership of managing service contracts and their associated sla's - they will not be creating/deleting any SLA definitions, it's purely to be able to add the sla's from a slushbucket to a service contract
I managed to sort out the issue with them being able to view sla's associated with a service contract by creating an ACL on the Contract SLA (contract_rel_contract_sla) table granting them read permissions for their role
I am unable to to get their role to see the edit button on the SLA related list (as seen in the screenshot) so they can grab the available SLA definitions from the slushbucket
I've tried modifying the list control to enable access to their role but this has no effect. (I even tested by checking the Omit edit button on the list control to verify list control modifications were working for an admin user)
I've read up a little about embedded lists and standard lists from this article - Configure list controls and even tried setting up ACL's as if this were an embedded list to no avail. If this were an embedded list though then it wouldn't make sense in how I can change the behaviour for one role and not another.
If anyone can shed any light that would be great, otherwise I'll go ahead and raise a case with servicenow support
Thanks
Shona
I went to the table, and created the ACLs from there:
I removed the admin role from the application and added itil role, then impersonated itil user and this is what they see:
