Does anyone know about method: isReadingPermitted()I am troubleshooting the visibility to some Business Services, and I found out the ACLs which are calling the above script.Seems like the ACLs are evaluating to FALSE, so isReadingPermitted(current,g...
We are receiving empty short description and body email notification for Approval request, even the condition has mentioned type is not requested item. Could you please let us know how to solve this.
Hi Team,I need urgent assistance.I've created the scheduled job below, which runs every 1 minute (repeat interval: periodically).The requirement is to set the state of the task to "Open" and clear the "Assigned to" field if the task is not closed wit...
New to ServiceNow. We have three instances (DEV/UAT/PROD) and have configured provisioning for all. Am i right to assume that users & groups in different instances should and will have different sysIDs. We have had problems with our Prod instance and...
we unable to remove the ITIL subscription role as an admin it has been greyed out also once we remove the agent access it is not syncing to reports
Hello everyone,In Flow Designer, we have the Fire Event action, which is useful for triggering registered events. However, I’ve run into a challenge: I can’t find a way to search for where Fire Event actions are used, similar to how we can search for...
We currently have a reference variable on a record producer that we would like to change to a lookup select box .As a reference variable, the mapping is successful. When I change the variable type from reference to lookup select box, the variable no...
Hi Team, My requirement is to set the state to open if the ticket is in work in progress state for more then 15 minutes (doesn't close) when a ticket is assigned to automation. I have written a schedule job which works but resets the ticket to open s...
Hi there, I am now to Service Now and I am looking for a simple bug tracking tool for tracking software bugs. I am wondering if I can use Service Now for that since my company is using Service Now for IT ticketing. I know there are many good a...
Hi Team, I am looking for some use cases of predictive intelligence for ITSM,if anyone has Implemented,could you please share more details. Thanks in Advance
Good morning.I have built a Catalog Form where there is a question asked, "Which mailbox should the email be sent from?", which has 3 emails in it.So, when the email is selected, it should become the "From" and send it to the "Requested for" and "Sup...
I am facing some issues in change management flow. In the DEV environment, all process is working fine. In the Production environment I am facing issues with the following scenarios.1. Authorize to scheduled - All the change request approvals and cab...
Hi All, Can someone please help me understand what is 'showServiceType.showTheFields', is it a OOB Glide form method? If it is a custom method, how and where can i check the definition? var hideforhkg = ['extension_number_amendment_for','display_na...
Requirement:Send Approval Reminder email to Approver(s) for which the approval is pending for more than 7 days based on every Request or RITM.All Approver(s) for each REQ or RITM should be in "TO:" and Requested by and Opened by should be in "CC:" in...
I have created a catalog item and for that I have attached a flow in that flow I'm asking for approval. My requirement is if the approval is not yet approved and it has been 3 days send reminder to approver once and if it is again not yet approved af...