Hi all, I m trying to add a particular field to a catalog task in workflow editor. Please see below: When I add a field from Available to Selected and update it , I do not see the field that I added in the selected section. did anyone else face this ...
Unable to set stages inside 'do the following in Parelle'' action
I want to extract all the KB article. I exported the data as an excel export from Knowledge Table, but in Article body filed it's coming with html tags. How we can remove that html tags while exporting the data.
Hi Community,We have already integrated our ServiceNow instance with Google FCM (Firebase Cloud Messaging) to send push notifications. Initially, the integration was based on an API Key, but as per Google's recent policy changes, we moved to OAuth 2...
Hi Team , I am not able to create password 2 way encrypt variable in catalog item but in normal form like incident , requested item it is available. i need to create password 2 way encrypt variable in the catalog item because this field is used i...
Flow isnt triggering for catalog itemDebugging that I did:Checked the run as is set to system userChecked if all the flows and subflows were activeCatalog item active and in catalog is visible on the portal.No logs generated for flow. No errorsIn the...
I have configured a guided setup and attached to the portal. while accessing it, after answering the first question, I encounter an error as shown in the screenshot. Once the page refreshes, it automatically moves to next step. Could you please help ...
We have updated date format to dd-MM-yyyy on glide.sys.date_format property and updated timezone to Europe/Brussels on glide.sys.default.tz properties. But both timezone and Date format are not reflecting on user recordscould anyone help me why it's ...
Looking for best practices when logging a change record for production 'trouble shooting' when a lower environment is not available for testing.
Hello Everyone,I'm working on a requirement where, after an agent closes a ticket and a survey or resolved notification is triggered, the end user may not be satisfied with the resolution or might still need assistance. In such cases, they should hav...
Hello Everyone ,What I’m trying to achieve:I want to allow end users to create a new incident directly from the survey widget (a button embedded on the survey form). Especially when they are not satisfied with the resolution of a previously closed in...
Good afternoon.How can we trigger CSAT survey when an IMS record gets Closed in Agent Workspace using Flow designer?Please provide steps.
hi. when user login to employee center, they can view request and have this action button.is it achievable to have this "link" in email where user can click "reopen/close" but it the action will be done at the back end without user having to login to...
