Allow the unauthenticated public to read Knowledge articles via a UI Page?

Gary Fawcett1 · ‎05-03-2022

We have a public knowledge base, that works fine on an old style portal.

I would like to show KB articles to public so unauthorized users can read them. Using a UI page build with UI Builder.

I have searched around and the only posts I can find are ones for authenticated people, which works fine.

Anyone managed to do this or is it impossible dream?

Thanks...Gary Fawcett

Gary Fawcett1 · ‎06-30-2022

Repounce from Hi Case - ServiceNow

Following further investigation I found that public knowledge article on public pages on the workspace is not yet supported because the graphQL calls cannot be processed for un-authenticated cases. I have also associated PRB1542425 to this Case. Please note the PRB is in relation to catalog items on public pages on the workspace however PRB highlights it is not yet supported from the framework end which is required for the Knowledge content component as well.

The development team has closed PRB1542425 as "Working as Expected" as currently, it is expected that showing the public catalog items on public pages on the workspace is not supported because the graphQL calls cannot be processed for un-authenticated cases. Please note as mentioned above even though the PRB is in relation to catalog items the same framework is used for the Knowledge content component.

View solution in original post

Aman Kumar S · ‎05-03-2022

Hey,

There are few things to do here:

If you are using Knowledge Management within the Customer Service Management (CSM) application, you can automatically make knowledge articles public by activating and running the Make KM Service Portal Pages Public fix script after you install the Customer Service Management plugin (com.sn_customerservice).
If you are using Knowledge Management as a standalone application, perform the steps in this procedure.:
Ref to below link for "Procedure":
https://docs.servicenow.com/en-US/bundle/sandiego-servicenow-platform/page/product/knowledge-management/task/make-knowledge-visible-to-public.html

Best Regards
Aman Kumar

Gary Fawcett1 · ‎05-04-2022

Thanks Aman,

Yes it does work fine in the old portal, just not using it in a UI Experience.

Thanks...Gary

Aman Kumar S · ‎05-04-2022

Did you get the chance look at the reference link, if it works out for you

Best Regards
Aman Kumar

Gary Fawcett1 · ‎05-31-2022

Yes, that refers to the portal. Not UI Experiences. Thanks...Gary