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Best practices: add tasks to REQ/RITM ad hoc?

A team has been working on a workflow and catalog item to standardize their process, but the emerging need has been the ability to sometimes add non-standard tasks, not already covered in the workflow. They'd ideally like these new ad hoc tasks to fa...

JP-ODU by Tera Guru
  • 3912 Views
  • 5 replies
  • 3 helpfuls

Resolved! How to send a notification to parent when child state changes.

Hi Experts, I trying to create notification on child(demand task). But, the notification should send to demand manager on demand. whenever state changes on demand task. I tried to do dotwalking on parent feild, but i dont see a demand manager field. ...

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jay1111 by Kilo Guru
  • 1737 Views
  • 10 replies
  • 4 helpfuls

My Approvals tab on Service Portal

Hello Everyone, We have "My Approvals" tab on SP header menu. It will show the list of approvals. Here I have to show the catalog item name instead of Short Description for RITM approvals. Any quick response will be more helpful.   Thanks in Advance...

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Header Menu error in Service Portal

I'm testing out a secondary service portal in my Dev environment that will tailor to a specific division of our company. I've copied most of the items for the main service portal over from the out of the box portal but I'm having an issue with creati...

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Resolved! Incident Form - Setting a P1 Priority - Lock Down

Good afternoon, please can someone advise?... I am trying to develop something that will only allow colleagues with the incident_manager role to set incidents to a P1 (impact 1, urgency 1) within the incident table. Currently anyone with an ITIL role...

ToniOxley by Kilo Expert
  • 2059 Views
  • 7 replies
  • 0 helpfuls

Resolved! I need to Create a Form Template with some Fields .

I need to Create a form template that anyone can use to apply the necessary field values specific to non-disclosure agreement contracts. Name the form template 'Create NDA Contract' and have it set the following fields: • Contract model: NDA• Contrac...

Deepak92 by Tera Contributor
  • 4771 Views
  • 6 replies
  • 9 helpfuls

Receive Date for Purchase Orders

I'm trying to figure out how to enhance the Asset Receiving Form when receiving items from a PO. I'd love to be be able to specify the 'Received Date' in this form, so that I don't have to go back into the Assets once they've been created and update ...

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adaml by Mega Expert
  • 2115 Views
  • 6 replies
  • 2 helpfuls