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How to Validate IPv4 and IPv6 Prefix ?

Hi, How to Validate string IPv4 and IPv6 Prefix value On OnChange Client script. An IPv4 address prefix. The prefix length is given by the number following the slash character and must be less than or equal to 32 ex:209.159.168.0/24,  209.159.168.7/3...

Resolved! Master Change / Parent - Child Change

Hi, I did some research, but maybe I didn't know the right terms. I would like to implement a Master Change or Parent Child Change Relation. So I have one Parent Change (e.g. DC Move), which consists of serveral child changes. What is the best way to...

Frank Eck3 by Kilo Guru
  • 6004 Views
  • 5 replies
  • 7 helpfuls

Worknotes from one task to another task

HI All,   I have a requirement where tasks get created parallel for a catalog item,  Req--> RITM--> Task 1,  Task 2  etc are created. Now when I complete task 1 and add comments, they should populate to task 2.  From Task 2 to Task 3 so on.        An...

rekschandu by Tera Contributor
  • 1540 Views
  • 3 replies
  • 0 helpfuls

No Matches found error

Hi All, I have a variable of type "lookup select box" which is displaying "No Matches found" error. I have made sure Look variable display is checked in.No ACL's restriction, cuz I have compared lower instance with prod (issue is in prod). Can any on...

taqdeer by Tera Contributor
  • 2183 Views
  • 6 replies
  • 0 helpfuls

Resolved! Update form field with catalog item variable input - Flow Designer

Hi everyone, I try to update the short description with the variable input (variable name is reason) from the req item via flow. I added a scripted part for the short_description field on the case form, here is my code: var shortDesc = current.short_...

depa by Tera Contributor
  • 1792 Views
  • 1 replies
  • 3 helpfuls

Is there a way to disable business rule in transform script ?

Hi All,  I want to disable some of the business rules while adding relationships data. I have used Run Business rule as false but it disabled all the business rule and i want some business to be enabled. So is there a way to disable some of the busin...

Dinesh9 by Giga Contributor
  • 1641 Views
  • 6 replies
  • 1 helpfuls

How to remove slash from encoded json object

Hi All, I created one custom UI page. I got bunch of key value pair data in my object( for example categories). In client script I am creating chart using highchart. I need to pass the object to client script to get chart, but I am getting error whil...

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Raju Lakkam by Mega Contributor
  • 18165 Views
  • 3 replies
  • 0 helpfuls

Resolved! How are knowledge workflows triggered?

"Knowledge - Approval Publish" workflow does not have any conditions specified but appears to be running since the approvers in this workflow have been added/edited and are engaged when a knowledge document to set to publish by the author.  What is t...

FredrikT by Tera Guru
  • 2617 Views
  • 3 replies
  • 2 helpfuls

Resolved! Exclude some groups from SLA notification

We have a requirement to exclude some Assignment Groups from receiving SLA warning and SLA breach notification.Not all groups here have SLA defined so we need to exclude those from receiving the notifications.Tried with this condition in the "When to...

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