Announcement widget on service portal, Summary of announcement is not shown until expanded.

[Servicenow Stud]

Hi All,

I have created a new Announcement and entered summary into it. But the complete announcement is not shown until it is expanded. How to make the complete announcement visible on load itself.

Thanks

[Harsh Vardhan]

So in that case you can try to create your own widget.

You will need to do the glide record on announcement table and get summary of active announcement record and show it over widget html script. 

Sample code: for further styling modification, you can add css . 

HTML:

<div class="details" >
    <table>
      <tr ng-repeat="announce in data.announcement">

        
        <td>
           <ul>
              
          <li>{{announce.summary}}</li>
        
        </ul>
        </td>
          

      </tr>
    </table>
  </div>

Server Side Script:

(function() {
/* populate the 'data' object */
/* e.g., data.table = $sp.getValue('table'); */
data.announcement = [];


var gr = new GlideRecord('announcement');
gr.addQuery('active',true);
gr.query();
while(gr.next()){

var announce = {};
announce.summary = gr.getDisplayValue('summary');
data.announcement.push(announce);
}

})();

If you want to apply CSS , kindly check the link and apply the css based on your need. 

https://www.w3schools.com/css/default.asp

[Servicenow Stud]

Hi @Harshvardhan ,

Instead of creating new Widget, is there any chance to modify lines in cloned widget, just to make announcement widget always expandable?

Thanks

[Harsh Vardhan · Accepted solution]

Yes you can , you have to dig into the widget client script.

Clone the "Announcements" widget and set a.expanded = true;  in client controller script. 

 

If my answer helped you, kindly mark it as correct and helpful.

[Servicenow Stud]

Thank you @Harshvardhan , it worked great.

[Harsh Vardhan]

Let me know if you need any further help.

If my answer helped you, kindly mark my answer as correct and close this thread,  so that others can benefit from similar question in future.