Hi SNow folksI have a general question, about how you would proceed in the follwing situation:We have a customer, that has the following SLA needs. For example for a P1 issue, SLA could be as follows:95% in 4 hours100% in 8 hoursSo this means, that 9...
As a part of the ServiceNow activity I am trying to create a view in servicenow - Service catalog>requests. However it is giving me a message that view is not created. There is some issue with the scope I think!
Hi Team, I wanted to add some extra hours based on the duration field to the date type variable. Please find my catalog client script and script include function code catalog client script: var duration=g_form.getValue('ga_fc_duration'); var date...
Hello Experts, We have around 20,000 plus locations in location table. The value may get increased in future. Our client wants to have some mechanism to get implemented in the system through which system should automatically update the time zone base...
is it possible to revert back to another states in a problem ticket? for example:if i am in a resolved or a closed state, can i go back to root cause analysis state.
For web service access only account, when Iam trying to reset password, enabled password needs reset field and then saved it. But after saving the password the password needs reset fields automatically unchecked. Due to this not able to reset passwor...
I am not able to find exactly what means 'UI Message'. Kindly help to get the concept.
I am stuck on one issue in catalog client script. I have one variable that referring table A, and in table A there is another reference filed that referring table B, so I want to Auto populate table B data in my other variable. I have wrote one catal...
please provide UI Policy use cases for practice purpose and also provide interview questions on ui policy?
please provide interview questions on incident management life cycle and state model?
Hi, I want to allow users to select start date after 15 minutes from now. I have written below script but cannot achieve this. Please suggest!! The issue is coming with the lead time error but whenever start date is getting selected as current time ...
I've tried read only - which won't allow AD to synchronize the user details I've tried an ACL to restrict access to the sys_user table to read only and yet it still allows users to edit the user record details in view user in the SOWorkspace. The is...
I'm trying to set up a recurring scheduled task in ServiceNow, how do I do that?
I want to insert a new record to a table , with the value interchanged between two reference field Eg : Screenshot (A) In my related incident table ( embedded list in Incident form where I am adding existing incident ), once a record is inserted wi...
I'm getting started setting up Change Management and have a couple of questions (assuming a normal type change).Am I correct that the assess stage is where the business and technical sides complete their work and documentation and that the approval i...
