How to add phone icon in the place of info icon at right side of caller field
How to add phone icon in the place of info icon at right side of caller field
Forum Posts
Resolved! How to pull specific keyword from email subject line
Hi, How can I pull location name (after location: ) from email subject line. whenever email receives using this subject line, I want to pull location and parse to location field (reference field) on catalog item. Email Subject Line: Job Summary Rep...
Editing fields in ServiceNow Agent App
Hi Everyone,Previously we used the old ServiceNow Classic app which was good in some areas and poor in others. So I have been testing the ServiceNow Agent App and I like the look of it, but things like dashboards and certain fields from the incident ...
I would like to prevent an INCIDENT from being re-opened by email after being closed for 7 days
Hello, We currently have an email that goes out to Users when their case is closed. There's a link in the email that the User can click to reopen the case if not satisfied with the resolution. As is, the link is allowing the case to be re-opened eve...
Resolved! While creating table auto number prefix get dissapear how can i reset - Auto number ?
while already created a table form once its auto populated the prefix number but the tick box auto -number gets dissapear. could anyone help..
Resolved! Servicenow Wiki
Anybody downloaded ServiceNow Wiki before getting archived? Please help.
Content Item French Translation
Hi All, I am trying to translate a field called URL in the Content Item where it should redirect the catalog form to English Page for English users and to the French form for the French users. It is working fine for English but the french URL is redi...
Resolved! インスタンス上にてFULLFILLERライセンスを割り当てているアクティブユーザがいくつあるかを知りたい。
ライセンス違反の防止策として、特定のインスタンス上でFULFILLERライセンスを割り当てているアクティブユーザがいくつあるかをadminユーザにて検索する方法を知りたく思います。現状は、近似値として、[ユーザー管理] > [ユーザー]でユーザーのリストを表示させて、リストの表示対象項目に「ロール」を追加して、フィルタマークから「itil」や「admin」を設定して検索する方法でおおよそのアクティブユーザ数を把握しようとしていますが、こちら以外に、よい方法（概算でアクティブユーザ数を把握できる方...
Importing records using Transform maps but Ignore Duplicate Records that are created in Target Table
Hi, We have a Transform Map which has mapping to Incident table. Data is coming via an Integration and mapped to Incident table. We also have coalesce for external ticket field so that it does not create a duplicate. And our requirement is that we ha...
Resolved! Restrict category and subcategories depending on Catalog Item
Hi, For Incident managing, I have 10 categories and respective subcategories.For Catalog Items(Record Producer to "Raise an Incident") I am using same values of category and subcategory.But for another Catalog Item(Record Producer to "Raise Security ...
Resolved! Date Validations - Date Format
Hello, I have done date validations for delegate start and end date, but these validations are working perfectly for only few date format and not others. Date format not supported: dd/MM/yyyy dd-MM-yyyy dd.MM.yyyy Date format supported: System yyyy...
How do I find why this error is being created by flow designer?
When creating a flow that is triggered by department changes to sys_user and adds a security group, I am receiving the following error: { "code" : 1, "message" : "Error occured while inserting record: Error during insert of sys_user_grmember (Created...
Resolved! Catalog, related items to each other
Good morning, seems I hand't enough coffee yet. In Amazon you get hints like "related articles" or "people who bought this, bought also...". How to build and reflect this in the Service Portal Catalog Item? Things I tried and researched so far (as sa...
Resolved! Portal Kiosk
Hello, I’m looking for something similar to the walk up experience module. But instead, I just want to setup iPads where users can submit incidents and requests. There will be no genius bar/tech bar, just normal incident and requests. Couple requir...
Business rule to copy Description in Incident task table from description in incident table
Need a business rule so that short Description in Incident(parent) is copied to short description in Incident Task(child), when a Incident task is created.
