I have to set sc task state to "Closed incomplete" when RITM state updated to closed through the workflow, if there is any sc tasks are still opened i need to set state to "Closed incomplete". can any one help me on this.
we have onchange client sctipt on priority field. when the priority changes to critical, then it has to check two fields, if those fields contains the values then it should not pop up, other wise show pop up. the fisrt field is reference field assign...
Hi, I am able to see the info region data in the portal but Granular delegate is unable to see those details And the standard Ticket Information is, Please help me in resolving this. Thanks in Advance. Thanks and Regards, Allu Gopal.
Hi Team, How to add/remove fields in 'show all ci' list in 'CMDB Groups'. Need to add few fields and remove in this list. Regards, Anto.
We've got a service that has a lot of variables and when trying to add them, we've noticed there is a point where variables can no longer be added. We're able to move the variables from the left hand side of the variables list to the right hand side ...
Hello Experts, I have the field in two places on the form (in different sections). How to make it read-only in one section? Is this possible? Please suggest. @Ankur Bawiskar @Guru Mahendra Thanks thiru.
Hi AllI am a newbie to ServiceNow so please excuse me or asking lame questions. I am trying to move update sets from Dev > QA > PROD and I am exploring 2 options as of now: Export Update Set to XMLUpdate Sources Please guide me which should be better...
Hi Everyone, We have a requirement to implement the dynamic SLA, Depends on the number of service request SLA should be decided dynamically. For ex. If service count is <=5 then SLA duration will be 3 days, If service count >5 then duration shou...
Hi, I have a requirement when we attach any files in task after close completing the task the file should get deleted. If we use workflow the workflow contains so many items so the changes will be for all items but i need it particularly for 2 items ...
HI,I have written below onSubmit client script to trigger the alert message when the user clicks on SAVE Button(UI action), which is working fine, but the alert message is triggering even after saving the form.function onSubmit() {alert("Validation i...
Hello , On our record their are two field Name and Space type. So for Hotel desk space type we have several record. We want rename the name of each record having space type= Hotel desk. And name should be start from HD and number which already exis...
Hello Experts, Please help me correcting the below code. Script include: var UserDetails = Class.create();UserDetails.prototype = { initialize: function() { }, getDetails: function(){ var result; var user = this.getParameter('sysparm_user'); var grUs...
Hello everyone! I'm currently working front line infantry with ServiceNow. Currently, we are forced to document all our tickets using Excel and submit them daily (e.g. SCTASKs and INCs with states (Pending, Escalated, Resolved)). INC00001 ...
I am receiving below error message in Flow designer. Prevously before Rome it wasn't throwing the below message as error. It is asking me to create/activate the variables. However, we do not need those fields on the catalog item visible to users. Ple...
I was trying to put images in the Catalog Item with a variable that would come from a URL, for that I would use Macro Variable but in the San Diego version it is apparently not available or at least it is hidden. How can I set the variable as Macro? ...
