I am trying to copy attachment from RITM to SCTASK record. I have written after-insert BR for that. its working when i submit the request by submitting the cat item. but to create RITM & SCTASK i have created one Inbound mail Action. its not working ...
Hi, I have created a scripted REST API POST method to insert a record into "core_company" table from third party. When I am testing in POSTMAN and Explore REST API It is showing status message as "200". But the record is not inserting into core_compa...
Hello Everyone, Anyone have any idea about Granular Delegation plugin. What are the prerequisites? Any subscription needed? What all we can use in complementary version? What are the important points to follow? Thanks in advance --Abdul Musavvi...
I am trying to build a list collector or maybe its a look up.. not sure which is best to use. Here is what I want to accomplish We have a specific build of computer in our system. In the ALM hardware table, we have marked them with a specific comm...
Hi All, We have data on excel sheet it contains users and user skills, I need to import that data under the skill management module. Please help me how can i able to achive. Thanks, Varma
Hi, cmdb_ci has more than 2M records. system is Taking around 150 seconds to load. and taking 180 seconds for cmdb reports. Could you please suggest troubleshooting steps and steps to reduce slowness? Thanks,
Using the On-Call service. I have set up the schedule following step by step instructions. I have everything set up and have integrated the ITSM Mobile Agent App. I have created an incident and its ready to be promoted to a Major Incident. For some r...
Hi, Using catalog form I want to display records ? Any idea on this? also I want to use that catalog item to just display specific table records. Any inputs pls explain in detail???
Hi All, May i please know, How to Hide a variable on the portal i have a variable on the portal which I am hiding using a client script but on Portal it is getting retained no matter what. I tried using the UI policy/client script and it doesn't work...
Hi, We would like to have incident categories driven by the business service selected. I found a similar question as a starting point so it seems possible: https://community.servicenow.com/community?id=community_question&sys_id=457ef55f1bacf8d017d162...
Hello All, I'm trying to send notification to user's whose reservation is after 1 hour from start time. Start (Date field) if the field value is after 1 hour from start then we need to send the notification, I'm trying the below code but couldn't abl...
Hello All, I encountered an error when I tried to change the type of 'Order' field on service_offering table from string to integer. It doesn't make sense that this is a string field OOTB and my client is using it to set the correct service offering ...
I have a public record producer on a public portal. When I go to the portal as an authenticated user, I don't get the same error in the browser console as I do when I'm an unauthenticated user. The error reads "Cannot read properties of null (reading...
hi below is the script i developed in scripted rest api using "PUT" Method (function process( /*RESTAPIRequest*/ request, /*RESTAPIResponse*/ response) { var obj = {}; obj.number = request.pathParams.number; obj.short_description = request.pathParams...
I wan to hide OOB UI actions and context menus for a specific custom user role. But it will not applicable for admin. this is how I did it, but it is always whether admin has this custom user role or not, it will always hide buttons for admin also. ...
