I want to create a UI action which will appear only on change_task . Name of the button DELETE change task It will appear for the change_manager role and if Task corelation_id = = blank How t do this ?
Hi All, Greetings of the day!! I have field over my form. That is a reference field and filed type is list.Now the requirement is user should be able to select multiple values over that field at a time. Please suggest me some better ways to impleme...
How do you get to "On Hold" in the Incident ticket?
users who are on vacation do not setup delegates. how do we secure approvals for them when they are on vacation? i am looking for best practices for this known process related issue.
Hi, We want to to auto-numbering on a certain table with a date prefix but I am a bit stuck... I can't find anyone who has posted this in the past on this community but I do know the solution exists... Any idea anyone?
does anyone have an approach to storing their mobile apps within the CMDB?what CI Class is it?I think it may be much like desktop software , because it is distributed to the users It brings an interesting angle to CMDB and how we should approach this...
I have checked out my workflow and now it shows like this. What does it mean? Also I am not getting any options like in the other workflows.
Hi Experts,On creating a child incident using the 'New' UI action in the incident related lists, I want the child to have some fields like Description, Short Description, etc copied from its parent record. I see there an OOTB UI action, but not sure ...
We've superceded a catalog item (record producer) with a newer version. As we have the older URL embedded in various documentation, is there any way to redirect the older URL directly to the newer one, without the user having to stop on the older pa...
We are trying to use email.addAddress() method for adding "Receive a Copy" field in CC of email notification. When i use static value in cc like below format, emails are sending to CC: email.addAddress("CC", 'test@gmail.com"); Whereas if i use dynami...
Hi All, I have a requirement to give access to one group who can edit only two fields of user table. I created one role and i created two wrote ACL's which will give access to write this two fields. As user module will be available after user_admin...
Hello All, I have an excel file. I need to have a hyperlink in the form. On clicking that hyperlink, that excel file should be opened. I searched on community and found varying answers related to this but couldn't get a clear idea as to what has to b...
Hello , I have created a template and have applied an 'on load' client script, which when a new change form is loaded the template is applied , My 2 additional requirements are 1. CRs created from any related list (ex: parent RITM), template is n...
Hi, Can we add a ppt., as Knowledge Article? I have a ppt to add, that should be visible to ITIL users. Thanks, Vaishnavi
Hi, Im looking to create a report to show an Resolution trend like how many tickets were resolved the sameday, how many tickets were resolved in 3 days and so on.