What triggers updates to the 'Item Produced Record' table (sc_item_produced_record)? I have been asked to report on incident records generated by record producers on our instance, and the above table is a handy resource for this (and is used by a rep...
Hi, I have an order guide with multiple items. I would like to have one of this item to be mandatory. use case: an order guide for on boarding a new employee.Every employee must have an account, I have a catalog item with a workflow to create this ac...
Hi, I am new to creating Scoped apps in ServiceNow. I have created one in Studio but how do I create a record producer for this scoped app? Also, how do I migrate changes from one instance to the next in for scoped apps? Should I still go through t...
Hello All, I am trying to restrict single line text variable limit to 40 numbers with the help of RegEX (^[1-4]?[0]$|^[1-3]?[0-9]$) like field will not accept any character and it will receive only digit minimum 1 hours and maximum 40 hours.
Hi, how to select sprint in sprint field in Story. sprint field referring script include. I just impersonated the project manager. He is able to select sprint records but his team is unable to select a "Sprint" from the sprint field and as a ha is t...
Hi, I have created a Approval Notification which has to include RITM hyperlink(i.e when clicking that link it has to open the particular RITM in service portal). Help me with the script. The URL of the form is mentioned below.
Hi. Just wondering if anyone has come across this scenario and have any suggestions. 1) we are using servicenow SMTP service (instance.service-now.com). The From address is the instance@service-now.com 2) Our integration partner configured our notifi...
Hello, Does anyone know the role for an ITIL user to view the items in the Task Assessment details table such as the below? It currently returns empty for ITIL users. Thanks Sam
Hello Community, I have created the Order Guide, now I have some questions. 1. Created the catalog Item what is added to the "Option" in Order Guide, how can I pretend that this Item should not shows up in the service Portal search, but it have to ...
We are trying to redirect user after submission of a service catalog item form to a specific page however the below code does not work:producer.redirect ="sp?view=sp&id=form&table=change_request&sys_id="+current.sys_id;I've seen a known error documen...
I am looking for feedback on how you handle large server patching change requests. Do you utilize any grouping from the CMDB and do how do you handle validation by application teams.
Hi All, I have enabled document viewer and can see .doc/pdf/xls files using it. But I am not able to view ppt/pptx file, it gives an error "This document could not be previewed.". Thanks, Shantanu
What is the use of initialize : function(){} in Script include and How to write the private function in Script Include? What is the difference between Client callable and Server Side calling in Script include, If we check Client callable any differe...
Good Morning, Please can someone advise... i need a background script to force two CHG records to the state Implement. We have discovered a fault within the change workflow and whilst we get that sorted.. we need to manually force a couple of chang...
Hello together, On the Service Contract table [ast_service], there are two Related Lists: Contracts used by [ast_contract_instance] and Contract CIs [contract_rel_ci]. In Paris out of box Service Contract Form, [ast_contract_instance] is displaye...