how to create Process flow in service potal
like this process flow i need in service portal as like this
Forum Posts
Resolved! Invalid GlideRecord Query
Hi Experts, I dont know what is being refer here. Please see below code and help me to understand why logs are showing such error ? (function executeRule(current, previous /*null when async*/ ) { var reqitm = new GlideRecord('sc_req_item'); ...
Stop Auto-Response for Email
We have an email from a particular sender sent to our helpdesk. ServiceNow is currently configured to send an auto-response to all emails.We need to stop the autoresponse for a specific email address. This is critical in our business function
Maintenance Schedule on Changes
I am looking for more information about OOB capabilities for restricting Change requests to change windows defined by a maintenance schedule. I need to create a system where changes scheduled for outside of a maintenance schedule defined at the CI or...
Resolved! How to add sctask variables to Response Templates?
We want to use response templates & quick messages for our Service Desks. One of our requirements is that we can get the values of catalog item variables, e.g. "select_from_stock" into the response template. Reason for this is that we use these varia...
debugging of security rules?
i have created custom role in scoped application and given acces to all the feilds to read, write, and create but two fields remains in read only mode....why? there are no feild level acls whih restricting them and there are no ui polices writen and ...
Resolved! How to check a field value for all change tasks?
For example, I have added a new field (abc) in change requests form, this abc field is already available in all change tasks form so I have to get the abc field value from all the change tasks and display the maximum value in the abc field of change ...
Resolved! In workflow, how to put multiple conditions
I am trying to make a validation with 5 conditions. I tried using "If" block from the workflow tools. it gives only two conditions to validate either yes or no. My requirement is, i need to validate 5 conditions. My sample code answer = check();fu...
Reset Problem to OOB
Is it possible to completely reset the Problem module to the out of the box functionality? Accept the risk of lost data and information if fields are different.
Resolved! Issue with ordering
In a catalog item I had a field which refers to the "Variable" table.. and in that I used the below reference qualifier...and it is working fine...but here issue is... with that reference qualifier for example....if I am getting output like below... ...
Resolved! Update work notes if variable changes
Hello, I have an order guide/catalog item that uses a variable set and the variables are cascaded. If someone changes a variable on an associated task I want to capture the change in the activity stream work note. How can I accomplish this? Thanks,...
Resolved! how to group incidents
Hi, My doubt is that once we receive a flood(>100) of incidents in 5 min time then from those incidents can we separate or group incidents based on CI ? and once we sort or group them by CI if there are more than 10 incidents in any groups then for t...
Resolved! To Create a Major Incident
Hi, My use case is that when there are 200 tickets with the same Location I need to create one Major Incident and attach all these 200 tickets as Child Incidents to this newly created Major Incident. I have tried the below code but the problem I am f...
Configure choices option on a field but not allow create/add option
We have a requirement to allow certain users to configure a choice list on the incident form BUT we do not want to allow those users to create new choices. Basically we just want them to be able to right click on the field and activate/deactivate the...
Resolved! Reference type variable question choices are not shown to users in record producer
Hello, I have an issue with a few variables on a record producer that I'm currently working on. Both variables are reference type fields pointing to question_choice table. The issue is, that I can see all the options in the service portal, but when t...
