Any definitions for each of the statuses in the phases of a service/service offering
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03-18-2022 08:57 AM
Hi all,
Can anyone point to definitions of each of the statuses within each of the phases of a service/service offering?
For example, Pipeline has a number of statuses, and so does Catalog, but I can't find any definitions for each of these statuses, nor do I know if there is any functionality triggered selecting a different status for a phase.
Also, has anyone found some process flow documents for SPM. I'm trying to implement it, and the ServiceNow documentation is pretty light.
Any advice, would be much appreciated.
Kind regards
Matthew
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Service Portfolio Management
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03-18-2022 09:52 AM
Have you tried service owner workspace, it gives a guided way of creation of service.
https://docs.servicenow.com/bundle/rome-it-service-management/page/product/service-owner-workspace/task/activate-service-owner-workspace.html
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03-19-2022 03:52 AM
Service Owner Workspace is end-of-life in San Diego, would not recommend implementing that.
As far as I am aware, the statusses do not trigger anything and I have never found a definition for them. My guess is they are a bit legacy and in a few releases everything will use Lifecycle Stage + Status.
