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Why am I getting 'No Preview available'?

Hi Community,   Reference Icon not showing preview We have a requirement where we need to populate other fields with the correct data when clicking on selected location.For this I have writtenscript include and on change client script, It is working ...

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Sana10 by Kilo Contributor
  • 3946 Views
  • 11 replies
  • 5 helpfuls

How to change field display value on a reference field.

On the Change Request form I have a reference field that points to 'cab_meeting' table. When the user selects this field a list of upcoming cab meetings are displayed. They are displayed by name with start date as an additional column. When the user ...

Michael M1 by Giga Expert
  • 14938 Views
  • 6 replies
  • 7 helpfuls

Inbound Email actions and email properties

We have configured our environment so we only have active new and reply inbound email actions. No active forward actions. We also set glide.email.forward_from_prefix = '' and glide.email.forward_subject_prefix = ''. Instead we moved all forward prefi...

Resolved! GlideSecurityManager and Service Portal

Does anyone have any experience working with the GlideSecurityManager API? I'm looking to update a user's roles dynamically without the need for them to sign out and then sign back in and came across some really interesting posts on the GlideSecurity...

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Resolved! Assignment group reference qualifier should be diff based on table

Hi All, As of today assignment group field if being used from the task table. But now i have a requirement if i open incident,problem,sc_request_incident_task_problem_task,sc_task tables open and trying to select assignment group reference icon, it s...

sinu2 by Tera Expert
  • 2867 Views
  • 4 replies
  • 5 helpfuls

Solution - Communication/Data Circuits in CMDb

Our Network and Telephony teams wanted a way to manage their circuits in the CMDB and be able to use them for things like Incident/Problem/Change Management.  The existing circuit table in CMDB is for power circuits (contains fields like phase, max a...

cyked by Mega Guru
  • 9340 Views
  • 10 replies
  • 7 helpfuls

Resolved! API to get SCTASK variables

Hi, I have a requirement to get SCTASK catalog variables. Can this be achieved?  

Hari1 by Mega Sage
  • 4861 Views
  • 7 replies
  • 1 helpfuls

Resolved! Glide list data type

 I need to print the latitude and longitude of list type reference field. Kindly help on the script. var list = gr.u_impacted_locations.toString(); var array = list.split(","); for (var i=0; i < array.length; i++) { var location = array[i]; gs.log(l...

How to decode the base64 content of attached pdf file in record?

Hello Experts,Need suggestion on how to decode the base64 content of the attached pdf file in the record. Here is the situation, in the scoped application we're working on integration where we need to attach the pdf file to the incident by decoding t...

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Amit Rao by Tera Expert
  • 5251 Views
  • 4 replies
  • 0 helpfuls

Resolved! Flow Designer Error: Value of field record is not a GlideRecord

Hello, I'm currently configuring a Flow Designer for onboardning new employees, and the purpose of this Flow is to look up groups which are standard groups for a specific role on sys_user_group. The Flow shall then put the new employee (user) into ea...

AdrianHolm by Tera Guru
  • 4756 Views
  • 9 replies
  • 0 helpfuls

All records from table not showing on reference field

I have a reference field on a catalog item that is referencing a table with 18,000 records.  User are reporting that all records are not appearing.  Is there a cut off to the amount of records that will appear?  If so is there a system property that ...

Ear19 by Giga Expert
  • 2039 Views
  • 2 replies
  • 0 helpfuls