On Incident Number I have created a field called Unique ID (Which is reference field and is coming from another table). My requirement is when I search for the incident using this Unique ID via global search I need to open the respective incident. Ca...
i have a pdf attachment, want to send that attachment in notification created notification in workflow how can we achieve this
Need to trigger reminder notifications on 5,6,7 days depending on the due date custom field when the state doesn't change from assigned to review on the custom table and it is not associated to task table
I have written On change client script when None Is selected to clear the options but its not working .please find the script below. function onChange(control, oldValue, newValue, isLoading) { if (newValue == ' ') { g_form.clearOptions('which_state_...
function onBefore(current, previous) { var gr_cf = new GlideRecord('u_causal_factors'); gr_cf.addQuery('u_task_reference',current.u_problem); //gr_cf.addNullQuery('u_rca'); gr_cf.query(); while(gr_cf.next()) { gr_cf.u_rca = current.sys_id; gr_cf.upd...
Hi I have requirement like I have created one demand request form using tables and created one Record producer with same name "Demand request". If i submit the record producer request need to auto create new demand request in table with all fields...
Hello Team, I have removed few fields from Default form Layout of the incident table.I wanted to revert the changes to previous but i could not due to security issues. Kindly help me on how can I get the default form Layout of the Incident form.
Hi,I have created two variables of "Multiple Choice" data type in a CI: Type and Schedule and I have the following requirement - If Type = "DEV" or "TEST", then, display choices as "T6", "T8", "T10".If Type = "PROD", then, display choices as "S6", "S...
Hello! We have a strange issue occurring. We have a customer that is wanting to order hardware from the service catalog. When the user doing the ordering as a licence, they see the hardware models. But if the user doing the ordering does not have...
I want to create a report (For the Walk Up Records) in which I have to display how many users created walk up records for the 1st time per month.Eg. In November month User A and User B created walk up records for the first time. So,in report, Novembe...
Hi, I'm trying to export catalog items using ServiceNow guru's solution (https://www.servicenowguru.com/system-definition/exporting-service-catalog-items-step/) However I've a few issues with it: there seems to be an issue with the processor getti...
Can someone help me with switch statement here or find what i am doing wrong below: i think i am not using the correct format in my second switch statement i can set the color for STATUS field but not for BIMPACT field, any help is appreciated. (func...
Auser attempts to login to the serviceportal and i immediately logged out. User account is active and email is correct. What could be causing thi issue?
Hi all, We are storing cost information of certain products in a custom table in USD. For foreseeable future, the cost will not be in any other currency. For now, we have stored it in decimal fields but we are considering changing the field type to...
Hi Team, i am trying to get Aggergate of business duration but not getting expected result , i want it be in hours var gr = new GlideAggregate("task_sla"); gr.addAggregate('SUM', 'business_duration'); gr.addQuery('task.number', caseID); gr.a...
