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Resolved! javascript: new GlideDateTime().getDate() is populating today's date but not populating the current time. Instead it is populating time as 00:00:00 Please suggest any modifications or any other way in which current time can also be achieved.

javascript: new GlideDateTime().getDate() is populating today's date but not populating the current time. Instead it is populating time as 00:00:00 Please suggest any modifications or any other way in which current time can also be achieved. Please s...

Community Alums by Community Alums •  
  • 2072 Views
  • 1 replies
  • 1 helpfuls

Resolved! onsubmit client script for attachments without getelement

We are using below catalog client script for  mandatory attachments , but as per best practices servicenow asking us to use without gel function in 5th line (var cat_id = gel('sysparm_item_guid').value;) kindly help me to change below code  without g...

Nitya2 by • Kilo Guru
  • 2006 Views
  • 9 replies
  • 1 helpfuls

How to cancel previous ui page after clicking ui action

Hi All, I want to cancel previous ui page after click ui action button it will reload fresh ui page and will cancel the other page which is loaded full scenerio: Please Help me i click one ui button(Send_deb) it will display 1st ui page then in first...

Request Level Approval for Order Guide

My catalog workflow has a manager approval, now I want to move it to the request level instead of request item level. So if a user has multiple request items in one request, the manager just receives one approval email. Any idea of how to implement t...

Reddy by • Kilo Sage
  • 2708 Views
  • 3 replies
  • 1 helpfuls

How do end users see old closed tickets

Hi I have had a query to day from one of my customers. They use Service-now to log all incidents and Requests but wanted to look for an old Ticket they had raised which had been closed, is their a way end users can view old closed tickets of their ow...

Karl27 by • Giga Contributor
  • 2051 Views
  • 1 replies
  • 0 helpfuls

Auto-populate fields in Record Producer

Hello,We currently have a very basic "Create a New Incident" record producer in our Service Catalog which asks for the user name of the individual, the category of the incident, and a description. The submitter is able to enter their user name or the...

jevans by • Kilo Contributor
  • 7045 Views
  • 7 replies
  • 5 helpfuls

how to pass sys ids from script include to client script:

There is a variable on a caltalog item named "IP" which is a reference field....I am stucked at client script...can anyone please help me... Script Include var Firewall_IP = Class.create(); Firewall_IP.prototype = Object.extendsObject(AbstractAjaxPro...

Sathwik1 by • Tera Expert
  • 3365 Views
  • 19 replies
  • 4 helpfuls

what is the use of gs.include()?

Hi All, what is the use of gs.include(); i got to know it is used to call a sript include , but to call a script include we can use new scriptincludename().functionname() rite ? may i know the exact use case ? for example i have the below script incl...

shabbir5 by • Tera Guru
  • 3768 Views
  • 7 replies
  • 5 helpfuls

Resolved! Plugins for connect chat & support

Can anyone please tell the plugin used for connect chat & support. From docs  https://docs.servicenow.com/bundle/newyork-servicenow-platform/page/use/collaboration/task/t_ActivateConnectSupport.html got this. But they are not getting installed. Is th...

Unable to schedule an Appointment in Walk-up Queue

Hi, I am new to ServiceNow. I am currently facing a problem in Walk-Up experience. I am unable to schedule an appointment in Walk-Up experience. After selecting an date, it shows error.   My appointment booking configuration task table is Work Order...

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Jonathan6 by • Kilo Explorer
  • 2397 Views
  • 3 replies
  • 0 helpfuls

Difference between "incident state" and "state" field

Hi All,We have 2 fields OOB in ServiceNow "incident state" and   "state" . Can someone please explain me why these two are provided in Servicenow. Is their any difference between these two fields( State -> Task table , Incident state -> incident tabl...

ServiceNow Shortcut Icon on Desktops

Has anyone pushed servicenow shortcut icons to people's desktops? My teammate was able to push a shortcut icon to desktop with url link to our servicenow, but it defaulted to the web browser icon image. How do we get it to default to a ServiceNow ima...

Pak by • Giga Contributor
  • 2566 Views
  • 3 replies
  • 1 helpfuls
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