We are planning to OnBoard Service Portfolio Management in our environment - As of now we are maintaining ALL SLAs as contract SLAs. Need to get them converted to Service Offering SLAs. Please assist with the best method. Thank you.
I'm creating a record producer for an incident form. On the form, I need to independently gather information from multiple fields and have it be the work notes on the incident form once submitted. Will having multiple variables mapped to the "work_no...
What is a best practice or what do others here use for permissions for adding or changing CI relationships in the CMDB? We don't want the wild west and completely open permissions, but don't want to focus all CI relationship changes to a core group ...
Hi everyone, I'm running into an interesting situation here. I noticed in our system that the Standard Change Template Version field in change_request is inactive and I want it active. So, I went into System Definition > Tables, searched for chang...
When using automated testing framework to validate that a field is visible or not, neither g_form setVisible() or setDisplay() are working as expected. Testing the form manually, the field is being hidden as expected. However the automated test fail...
What is the best practice to add a field to the CMDB? Situation: I've been asked to add a column (probably to the ci_hardware table) with the local name of the vlan the IP address assigned to the device resides in to facilitate reporting based on vl...
Hello, I am trying to get the count of all record that matches the query condition. When I use the below script, the count is always being '1' even though there are 1+ records that matches the condition. I am I missing anything? Please suggest. var c...
Hello All, In portal there is variable called Location [Reference]...... IF i search [ *can ] in locations it's showing all related to that as below but if i simply type can without [ * ] it's showing only one ...but for us it's display all rela...
I encountered some code written by another person in a "Condition" in a Scheduled Job. This Condition prevents the scheduled job from running on Sundays as expected. However, I don't understand why it works. The value of answer is only ever set on...
You might have seen an email footer which contains something like ''Unsubscribe". When a user clicks on it, it generates an email from outlook with some message content. Same as it described in the below link; https://docs.servicenow.com/bundle/jaka...
We want to manage VIP user using groups, how can i enable the VIP checkbox auto when the user is part of a group ?
Hello, How can i know if an incident was created based on a template and whitch template was used ? Thanks, regards
Hi Community, I have a data source that includes all of the 'titles' of the software installation table records. I need to use that datasource to flag \software installations. Target table is cmdb_sam_sw_install I have the transform script and map so...
How to find non admin user in servicenow, he must have permissions to raise Ritm
I found few other thread about similar issue and answered, but not exactly what I am looking at. I want to know how to prevent to submit/to order a form (catalog item) using the Catalog Client Script. I tested 'return false;' on onSubmit event on the...