Any role for accessing announcement banner on the service portal?

[Sandeep A]

Hi All,

Is there any role to be given for viewing announcement banner on the service portal? Coz a user is able to see the announcement widget but not the announcement banner

Please advice

Thanks and Regards,

Sandeep

[Community Alums · Accepted solution]

Hi @Sandeep A ,

There is no direct approach for a role required as such but user criteria does matter where you define everything !!

If user criteria is set up for the Service Portal, you can define who can and who cannot view an announcement. Through user criteria, you can create announcements only visible to specific users, groups, roles, organizations, and more.

For more learning follow these links :

• Create an announcement

  An announcement appears as a banner in Service Portal or within the announcements widget.

• Create an announcement display style

  Define the background color, foreground color, and text alignment of an announcement.

• Create an announcement type

  Announcement types determine where an announcement displays. Announcements include two base system types: banner and widget.

Mark my answer correct & Helpful, if Applicable.

Thanks,
Sandeep