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How to call UI script from catalog client script?

How to call UI script from catalog client script in scoped application. I know we can use "ScriptLoader" to call global client script. But in my case it is not working because I am using scoped application and both UI script and Client script is avai...

Ujjwal Rana1 by Kilo Contributor
  • 3986 Views
  • 4 replies
  • 0 helpfuls

Autoclose Change Request after 7 days from state change

Hi, I have question regarding autoclosing records. I have to autoclose change requests after 7 days after changing state to review. Can any advise me how to achievie that? I could check state and updated field, but it will take into consideration las...

PatWro by Kilo Explorer
  • 1539 Views
  • 3 replies
  • 0 helpfuls

552 5.3.4 Error: message file too big | outbound email

Hello, I attached 3 attachements which all are 22MB. I am facing the error "552 5.3.4 Error: message file too big". I changed the glide.email.outbound.max_attachment_count to 30 and glide.email.outbound.max_total_attachment_size_bytes to 35971520 But...

Ramesh R by Tera Contributor
  • 1849 Views
  • 1 replies
  • 0 helpfuls

get date/time when state = resolved

When the state = resolved i have a business rule that is running and setting the resolved by field to the user. I need it to also get the date and time when it was resolved. Then after it gets the date i need to set the field "closed" to 2 days after...

Tyler36 by Tera Contributor
  • 2285 Views
  • 8 replies
  • 3 helpfuls

Resolved! Hi all we are using glideencrypter for encrypting the data again we are using the decrypt method for decrypting the same data. It is working fine for combination of text and some special characters but while using with " and / special characters we a

Hi all we are using glideencrypter for encrypting the data again we are using the decrypt method for decrypting the same data. It is working fine for combination of text and some special characters but while using with " and / special characters we a...

Santhosh23 by Tera Expert
  • 1710 Views
  • 4 replies
  • 2 helpfuls

Broadcast Message

My requirement is to send a broadcast message on agent app i.e the users in agent app should be sent a broadcast message like the call is at 9:00pm  Please Help    

Surya29 by Kilo Contributor
  • 2922 Views
  • 3 replies
  • 2 helpfuls

How to audit to see who deleted attachments from Incidents?

Hi, There are a lot of information (and steps) on how to audit tables, records, attachments, etc, but what I need to know is how to turn audit on to see which user has deleted an attachment from, for example, an Incident ticket. I have tested this by...

Viskop_KP by Kilo Guru
  • 3066 Views
  • 5 replies
  • 1 helpfuls

How does Discovery handle IP address duplicates?

We are currently using Discovery to manage inventory. However I noticed that there are a couple of different devices with the same IP address and this is happening for multiple IP addresses, they have multiple records related to the address. How does...

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Display/Hide Process Flow

Hi,I have created a process flow for the Incident table but this only relates to an certain categories of incident.Does anyone know if there is anyway that I can Display/Hide the process flow. I was hoping to do this by UI Polilcy but it does not app...