Hello all,One of my colleagues is attempting to login to our company's ServiceNow instance via a Citrix session on a MacBook, but after logging in he gets the message 'You are not logged in, or your session has expired. Redirecting to the login page'...
Hi all, am a new system administrator and heard the community is a great place to get it I'm trying to define chart colors for some SLA reports and can't seem to get the colors to change. I've gone to Reports>Administration>Chart Colors and created e...
Hi everyone,I have to create an email notification based on the Incident table with the following conditions: - if the existing Assigned to person from the same support group changes then an email needs to be firing and send a notification to...
Hello, I am needing some help with an ACL on a custom table. I have a UI action that is ran from the incident table that shows the u_temp_credential table and writes some fields to it. Then ONLY the logged in user should be able to see the u_temp_cre...
hello SN community,we currently have a CMDB with of course multiple classes, fed with many CIs (servers, apps, netgears, etc).In a new project, it is asked to have generic CIs, to be used in ticketing (incident, request)I'm not totally comfortable to...
Hi,I'm Fairly new to service now and am learning as I go.I'm having issues with Change requests. I have added a group in the 'Approver list' and have made sure the members role have 'approver_user'. After the Change request is submitted for review, t...
We have recently upgraded to Eureka. In our previous version (Calgary), I could easily generate a report for the no of license holders in Service Now. But with the upgrade, I am only able to view a pie chart of the Usage under System Security, but ca...
We have multiple change requests opened for the same project. This is due to the categories and approvals to be different based on the type of changes that are required. I know there is a tab for child incidents but cannot determine if a tab for ...
Could you someone give me more information regarding glideOverlay? I searched the wiki/forums/guru site and haven't seen anything on it.
Hi All,For our internal Asset management purpose, we wants to use "ServiceNow". Our total users are 150. I would like to know, how much price it will be?As per some of sites, it costs 100$ per user per month, It translates 2,00,000$ per year. Is it...
Hi,I have developed a program to add an attachment to an incident, however it doesn't seem to work unless the user using the API has admin access.Following the guidance on AttachmentCreator SOAP Web Service - ServiceNow Wiki Quote:To create attachmen...
Incident Management has a two tier categorization. However, the organization I work for wants to add a third category. Has anyone implemented a third category in Incident Management? Adding a third tier can be a little messy and the list will grow lo...
Hello all,My company is currently in the process of implementing both ServiceNow and Apptio. I am looking to get as much information on the integration between the two as possible. With that being said, I was wondering if anyone knew of any good case...
Hi,We are looking to create asset records via a wizard so users have a nice pretty front end to play with - at the moment it's only passing basic info as we're testing the concept.Asset gets created via record generator in the wizard - not a problem ...
I have created a document in Managed Documents that is basically a form for a requester to fill out and return if a release is of a particular category (Enhancement). How would I go about generating an email (notification) from a release's work flo...