Appearance of Create Incident Record Producer in child table of Incident.

[Ehab Pilloor]

Hi, ServiceNow Community,

I am an aspiring ServiceNow Developer and I am facing an issue. I made a Customer Issues table, extended from Incident table and built as per a sample user story I am working on. I have attached images of admin_side and user_side below for aforementioned table accesses of respective persona. The Create Incident records of child table are recorded in Incident table and not in Customer Issues list of records. What would be the solution for the above dilemma, considering I want the user to fill in fields and submit it or atleast the record should be stored in Customer Issues table?  

[Karthiga S · Accepted solution]

Hello @Ehab Pilloor 

May i have your record producer config? Which table you've selected to create ITC Incidents?

Appearing of ITC Incidents in the Incident table is expected behavior since you've extended the table. Please make sure to Configure your RP Table name as a Customer Issues table. 

Please mark it Correct and Hit Like if you find this helpful!

Regards,

Karthiga

[Karthiga S · Accepted solution]

Hello @Ehab Pilloor 

May i have your record producer config? Which table you've selected to create ITC Incidents?

Appearing of ITC Incidents in the Incident table is expected behavior since you've extended the table. Please make sure to Configure your RP Table name as a Customer Issues table. 

Please mark it Correct and Hit Like if you find this helpful!

Regards,

Karthiga

[Ehab Pilloor]

Hi Kartiga,

Thank you for your response. I haven't made any record producers on this child table Customer Issues. Do I need to create one so that the records don't go to incident? 

[Karthiga S · Accepted solution]

Exactly, Just update the RP's Table name to whichever table you want to store the record.

In that way, This issue will be resolved.

Please mark it Correct and Hit Like if you find this helpful!

Regards,

Karthiga

[Ehab Pilloor]

Hi, your response helped but there is still an issue I'm facing. When I open a new record in Customer Issues table, I still get Create Incident RP (although I can navigate back to How Can we help you and access RP for my custom table). How to solve it?