How to auto close the knowledge Feeback record which has no comments.

suuriya
Tera Contributor

Hi,

 

I have a requirement, when a Knowledge Feedback record is created, if that record does not have any comments mentioned in it (in the Comments field), then the system will close that record after it has been opened. 

 

Auto close feedback that do NOT have comments but a rating and/or useful columns. The goal is to only receive feedback that have comments provided for review.

 

How we can achieve this...Help me with the script.

 

Thanks in advance.

1 ACCEPTED SOLUTION

Maik Skoddow
Tera Patron
Tera Patron

Hi

you could implement a simple no-code Business Rule

MaikSkoddow_0-1693129376535.png

 

MaikSkoddow_1-1693129385917.png

 

Maik

View solution in original post

1 REPLY 1

Maik Skoddow
Tera Patron
Tera Patron

Hi

you could implement a simple no-code Business Rule

MaikSkoddow_0-1693129376535.png

 

MaikSkoddow_1-1693129385917.png

 

Maik