Appearance of Create Incident Record Producer in child table of Incident.

[Ehab Pilloor]

Hi, ServiceNow Community,

I am an aspiring ServiceNow Developer and I am facing an issue. I made a Customer Issues table, extended from Incident table and built as per a sample user story I am working on. I have attached images of admin_side and user_side below for aforementioned table accesses of respective persona. The Create Incident records of child table are recorded in Incident table and not in Customer Issues list of records. What would be the solution for the above dilemma, considering I want the user to fill in fields and submit it or atleast the record should be stored in Customer Issues table?  

[Karthiga S · Accepted solution]

Hello @Ehab Pilloor 

May i have your record producer config? Which table you've selected to create ITC Incidents?

Appearing of ITC Incidents in the Incident table is expected behavior since you've extended the table. Please make sure to Configure your RP Table name as a Customer Issues table. 

Please mark it Correct and Hit Like if you find this helpful!

Regards,

Karthiga

[Karthiga S]

Hey, Since you've extended your custom table from the incident, You can see the tickets in the incident table too. 

However, we can make adjustments by applying filters. Could you pls add some screenshots to understand the issue more deeply?

Regards,

Karthiga