Approval approved/Rejected notifications not working

[GB14]

We have 2 notifications on the AST_CONTRACT table. 

1) Contract approved
2) Contract rejected 

These notifications are not triggering an email when a contract is approved or rejected. 

I tried to trigger it via an event, based on conditions, but these notifications won't trigger. 

Any suggestions will be appreciated. 

Thanks,
G

[GB14]

@Ankur Bawiskar  any suggestions or guidance in this case will be appreciated. 

[Aditya Raute]

Can you please open any notification and share a screenshot of When it is supposed to run? 

Would also be helpful if you paste some more screenshots walking us through the entire process and showing where it is not able to trigger the notifications. Only then can we help you

[GB14]

@Aditya Raute 

here is the rejected notification:

Thank you for looking into it. 

[Aditya Raute · Accepted solution]

If it is triggered by Record Updation, then Creating an Event won't work.

Everything from your screenshots looks good to me. I hope you have some text in the 'What will it contain' section Subject as well as Email Body, and some user value populated in the 'Created By' field. If  either of those are absent, then the notification won't send.
You can also try Previewing Notification.

I hope you are checking the System Logs > Emails module some seconds after updating the Record status to Rejected. Sometimes, the notifications don't get sent immediately.