Hi All,I'm looking for a little guidance - i hope you can help We have a 3rd Party who handle some of our Hardware Service Requests. They just have a basic view where they are able to see Tasks assigned to them. They have just the one custom buil...
I have a requirement to pull the caller's assets as a list and also have the ability to be able to search all assets in case the caller is reporting an issue with an asset not assigned to him. i created a script include to pull the assets for the use...
The Activity Formatter as of today is primarily geared for a text-only discussion, but it is possible to embed small snippets of HTML inside of the activity detail of any given ticket. This can be done by surrounding each HTML snippet with encapsulat...
I recently put extended a solution from Mark Stanger (Crossfuze) on his blog called http://www.servicenowguru.com/system-definition/group-managers-manage-group-members/. The difficulty I came across was that I needed to allow a manager of any parent ...
I am trying to setup SLA's based on CI. I found in the form layout that there is an override where you can override other SLA definitions which would be our default. I also found that you have to turn on Run the 2011 SLA engine asynchronously aft...
My company is in the beginning stages of adding all of our active contracts into the Contract Management Module. Right now, I am working on trying to get all of our SW/HW Maintenance Agreements and their corresponding POs into the system. We create P...
We have implemented incident and project management modules and are just starting to use the defect management one. We have made a global decision (not sure if is the best one, but a decision none-the-less) to not put incidents from projects that...
Scripting is still a very new to me.... that being said does anyone have scripting (or a different way) to prevent the requester of a change request form from being included in the list of approvers. On occasion the requester of a change request is a...
What is difference between configuration item field and affected cis field, Is it just that CI is one to one and Affected CIs is multiple cis attached to an incident? Id I have the related list on the incident do I need Configuration Item field?Thank...
Hi,We want to introduce a process to ensure that we follow-up on any negative responses to surveys.I have created the workflow, notifications etc and all is working perfectly except that the workflow is triggering each time the negative response is r...
We are experiencing a problem that we're having a hard time tracking down, and I'm hoping someone here can provide some insight into what might be going wrong.We have a Record Producer, which has two fields in it. This RP is associated with a Templ...
So when a user logs a call they get an e-mail with the incident details e.g. ---------------------------------------------From: IT Service Desk [mailto:servicedesk@mycompany.com] Sent: 25 May 2012 09:51To: aUserSubject: Incident INC0010178 -- opened ...
Hi,I'm new to the community and trying to administer Service Now. We use Record Producers to create Standard Change Requests.I have an issue that I want to automatically populate a field "Jurisdiction" (on the change request table) based on which Dat...
Hi Guys, I have a query on how to add some column which are not present in the Group By field on the reporting form for that particular table. Quick help will be much appreciated. Thanks,Reza
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