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Resolved! standard change catalog no templates

In our product, test, and dev instances when going to Standard Change Catalog this is all we see, comparing to public sandbox this doesn't appear to be out of the box behavior and i expect to see the OOTB templates.   I compared the link arguments an...

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Les1 by Tera Guru
  • 2203 Views
  • 2 replies
  • 3 helpfuls

SLA Due unknown

As per the attached images, the SLA Due field is showing "unknown".   Ideally I want two field in this template:Resolution - A field showing when the resolution date and time is due. Response - A field showing when the response date and time is due.I...

kevwatson by Giga Contributor
  • 2422 Views
  • 3 replies
  • 0 helpfuls

How to decrypt user_password field in sys_user table?

The password in sys_user table is encrypted by base64 seemingly. I tried to use below script to decrypt it but still fails.It prints out encrypted password. Anyone has any idea to decrypt the password correctly?+++++++++++++var gr = new GlideRecord("...

henry_cheng by ServiceNow Employee
  • 11873 Views
  • 3 replies
  • 2 helpfuls

Need help with embedding videos in KB articles

Hello All,When I add a video file to a KB article, the video starts playing as soon as I open the KB. I need help with some code to wrap a media player around the video file. I want to add a video from the video library (.mov or .swf) to a KB article...

iakroush by Kilo Explorer
  • 2449 Views
  • 4 replies
  • 4 helpfuls

How to access table used in List collector Variable ?

I am developing a Request Form using Service Catalog. This Request form has a List Collector tab, hence accepts multiples values populated @in List table.Please help me out to understand how to access the data in Workflow (using Activities) for the v...

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Report where created is >= 24 hrs and <=48 hrs

I am trying to generate a report where created is between 24 and 48 hours. I tried to use relative in the time field and opened before 24 hrs ago and opened after 48 hrs ago doesn't seem to be giving right results. Any ideas ?

samadam by Kilo Sage
  • 4463 Views
  • 4 replies
  • 4 helpfuls

Resolved! Approver list in change management

Hey Gurus,The list of Approvers on a Change Request doesn't distinguish between Directors and CAB approvers, we don't know what group the approver is in.Is there a way to include the group that the approvers are in?Thanks,Rob

rjp by Tera Expert
  • 3824 Views
  • 10 replies
  • 3 helpfuls

Resolved! Collapse/Expand Icons Missing in Service Catalog

For at least as long as we've been on Helsinki (currently Patch 9a), the icons to collapse or expand container variables and variable sets have been missing on submission forms.If you look at the start of a container on the "Catalog Item" submission ...

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Resolved! Mapping a Choice to multiple dependent values

Hey SN Comm!!So here is my short story:On our HR Case Form, I have redesigned our Category & Subcategory choices to start. Along with this, I have also added a new field called Reason. The Reason field is basically giving choices as to why the Case i...

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Resolved! Pop-up window resize

How can the pop-up window opened by hovering the mouse over the reference icon in list views can be resized?

zheil by Mega Expert
  • 4305 Views
  • 6 replies
  • 1 helpfuls

Resolved! business duration calculation through background script

We have old incidents with business duration values 'zero'. So I wrote a background script to update values. In our business scenario we need to calculate the business duration as time between opened_at and resolved_at instead of closed_at. The probl...

Resolved! template editor and template editor global

We gave a user template editor and template editor global roles.   For some reason they can create templates but they are getting limited option on what fields they can edit.   Any thought on why they do not have the ability see all the fields?

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Resolved! not able to make read only a reference type field

Hi All,I am required to make a field named "Location" as read only on the sc_request form.For which, I have written the UI policy on the form and also the onLoad Client Script , none of which is making the field Read Only.Can you please help me out t...

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