Adding multiple affected CIs to a Change Record
When we try to add multiple affected CI's from different pages to the change record it only populates the CIs selected from the last page. Could not find if this is a known issue.
Forum Posts
Resolved! System User option on user account
Does anyone know what the 'system user' checkbox does on the user account form? I recently created a new account for one of our internal email addresses, so it would show up as HR instead of 'guest'. We currently have another account set up like ...
Resolved! Having trouble sharing a Dashboard
Hello all, I'm posting here because I'm having trouble sharing a dashboard I've created with users. The Dashboard should be visible to all users, but the error message "You do not have access to any dashboards. For more information, contact your sys...
Resolved! Exporting all fields from a list
I am trying to export all fields in a set of records from a list of records that doesn't contain all the fields. According to the wiki (http://wiki.servicenow.com/index.php?title=Exporting_Data) I should be able to do this by "setting the sysparm_def...
Resolved! Hide field for all the current logged in user
Hi All, Did any one encounter such scenario.. How does it work.. I am working on something like this..I have a field in user table ( employee status).1)This field should be visible for roles ITIL and HR. ( ACL should work here).2) For the user who ...
Can anyone provide pros and cons of using a scoped application?
Can anyone provide pros and cons of using a scoped application?Also, How is work done by an individual or team captured? —Update set? Repository? Can a group/team capture their updates in a single repository ? Is the repository where we are...
Clarification on snc_read_only role
Hi ,I have snc_readOnly role on my insatnce , that's why I have the ReadOnly access to my applications.But When I impersonate with someone , same is the result . The impersonated User has also the readOnly access. But why ?
Resolved! Transform map should not update if one record is missing value.
In Transform map iam updating the records(no inserting). If ST validation id is empty then that record is not updating, it is working fine. My requirement is if1)I'am updating 1000 records if 999 records is having ST.validation_ID, then i don't want ...
Remedy to ServiceNow Migration
Hi All,I will be involved in a project where we will be planning down migration from Remedy to ServiceNow.If you have done this before, or if you have got understanding of similar migrations, can you please provide some input?Basically some guideline...
Resolved! Knowledge flagged comments?
Hi,It seems to me that the 'Flag article' button does not work as documented here:https://docs.servicenow.com/bundle/helsinki-it-service-management/page/product/knowledge-management/reference/r_KnowledgeFeedback.htmlIf I in an instance running Helsin...
Incidents and requests in same table / queue?
Hey everyone,I was wondering if anyone was using SNOW in a way that they were recording incidents and requests under the incident table (a single form) and having a drop-down to differentiate between ticket types (Incident or Request)?I used this at ...
Resolved! How to schedule a report to be sent on weekdays?
Would adding a script on the Condition box (when Conditional is checked) achieve this? We don't want to set up 5 different Weekly scheduled reports as much as possible so we want to just setup 1 scheduled report then perhaps add a script on the Condi...
Resolved! How can we update one field value based on other field value using Business Rules.
Hi All,How can we update one field value based on other field value using Business Rules.
Resolved! ACL for sc_request table field: Requested for
When a user is submitting a request from the Service Catalog, I present them with a variable field that is pre-populated with them as the requester. They have the ability to enter a different valid name if they are submitting it for someone else. ...
Resolved! Should I extend the incident table or task table?
Hi All,I have a customer that has already deployed servicenow and is current using a configured IT Incident application.I was approached by this customer that they want an identical application, except for Manufacturing Incidents.Do you think the bes...
