Providing read-only access to CMDB for non SNOW users
Hi, We would like to provide read-only access to our CMDB for users who do not otherwise use ServiceNow, are we able to do this without requiring a license?Thanks for any help.
Forum Posts
Data Labels in Horizontal Bar
Hi Experts,I have created a report with Horizontal Bar and it displays all records properly. But we need to display following things in the chart as well.1. Need to display data labels in horizontal bar.2. Currently the questions on the left hand sid...
can anyone help me in improving my coding skills in servicenow??
Hi Everyone ,Currently I used to manage somehow about whatever task is given to me by Googling and copy pasting the code whereveras per the requirement . But, I feel like cheated because I am not doing it on my own . My mind is not yet developing c...
Reporting on "oldest 5"
How can I build a report that will automatically update to only show the "oldest 5" incident tickets? I manually have to update the date to only show what I need. This is the filter I've been using:
Can anyone explain Routine vs Normal and Standard change types?
Also can anyone explain change types that are used for change requests in the Service-Now DemoNow site? When logged into the SN DemoNow site; thenlist all change requests records and group by "type", there are the following types: Standard, Norma...
Resolved! After a change is closed - All fields should be set read only for all users (How to ACL this one)
Hi,After a change is closed - All fields should be set read only for all users (How to ACL this one)Can anyone show an example of this with the use of Access Control RulesBest regards,
Recording Disk Array's
This was asked by someone else a few years back but was never answered, so I guess I'll ask again. I would like to record some DISK ARRAY assets/CI's in our CMDB but "Disk Array" is not an available class in the ServiceNow out of the box solution. Is...
How do we add an approval for a Change Task to the Change Record approval workflow?
Hello; We need to have approvals for tasks that are created from a Change Record. How do we add an approval for a Change Task to either the Change Record approval workflow, OR, a separate approval within the Task record itself that needs to be ap...
Where are your customer visible task notes?
When we first tackled implementation and customization of ServiceNow, one of the most confusing concepts to grasp was the Request/Item/Task relationship and more specifically, comments and update notifications to the customer. We were advised by ou...
Resolved! Adding a closure template
I have been asked if it is possible to add a closure template for a specific contract within our system.We look after a lot of contracts in our system and I for one they would like to know it there is a way of setting up a template that is applied wh...
How to collect no. of users who have ITIL or Admin role in servicenow
How to collect no. of users who have ITIL or Admin role in servicenow
Resolved! Extract characters from a string in transform map
Hello Community!A LDAP inteface is running on our instance. From the source table, the value of the field "Manager" is sent as : cn=313314,CN=3ce5f7a2,OU=IAMIDENTITY,dc=1 - What I need, is for the transform map to only catch the characters between...
Resolved! Knowledge categories import
I exported Knowledge Base successfully. Import of knowledge base to new environment was also successfulI did another export for knowledge base categories from kb_category tableHow can I get the kb_categories to populate in their respective kb_categ...
Can you have more than one email client template on the same table (incident)?
Hi All,We would like to have two email client templates available for our incidents, one for major incidents that will send to executives and the other for normal incidents. Is it possible to have two client templates for the same table and if so how...
How to migrate documents from Sharepoint to ServiceNow?
Hi everybody, We are trying to migrate all tasks from Sharepoint to ServiceNow but we have been facing some problems to migrate the attachments (word, excel, pdf…). In resume, we need to migrate hundreds of documents in the most efficient way possibl...
