Approval Buttons in Email Notification

[johny0555]

Hi,

I was wondering if anybody is able to provide step by step instructions for adding an the Approve / Reject buttons into an email notification when a user has requested something which requires approval?

I've looked through the WIKI but cannot see anything simplistic to follow.

Thank you.

[Robert Beeman]

Are you trying to replace the OoB mailto hyperlink with a button, or are you trying to replace the hyperlink with a web services call to modify the record directly without an email?

[anupama8]

Hi John,

As per my understanding of your query, here you can do this.

Include in your existing email these two lines:

${mailto:mailto.yes}

${mailto:mailto.no}

Then, Create 2 email templates as shown:

Then create an inbound email action as this:

You can replace the script as per your requirement.

PS: Hit answered, like, Helpful or Correct depending on the impact of the response.

[Anonymous Dev]

Thats fine. But, is there any way to make these links as Buttons (not an image containing link) ? The functionality remains same. There is no thread in the community that helps with my requirements. Please suggest.

Thanks!

[Mark Stanger]

Here you go.  This is a solution that I created several years ago.  Should still work great!

https://www.servicenowguru.com/system-definition/email-notifications-system-definition/approval-email-mailto-image-links/