approval delegation not working

[StephLindorff]

Scenario

• user didn't set up delegations before leaving for leave
• approval requests started piling up
• impersonated the user and created a new delegation for Approvals (this appears on the sys_user_delegate table)
• approval requests continue to be assigned to user on leave
• no notifications sent to delegate for approval request
• we do have Role Delegation plugin enabled

Question

This seems like such a simple thing.   Why is the delegate not getting the approval requests?

[randrews]

you need to check the email box on that delegate not just approvals for them to get the emails...

the approvals will ALWAYS go to the right approver.. however if the delegate goes and looks in "Pending Approvals" they will see   those approvals they are delegate for.

[StephLindorff]

Thanks for the response

do you mean the CC notifications box?   I don't see an email box

[randrews · Accepted solution]

yep sorry about that the cc notifications will get them the emails.