Add Additional Assigned To resources to a catalog task
I have a request to add additional Assigned To resources to a Catalog Task in a workflow.What is the best was to achieve this?
Forum Posts
Inbound action create incident (forwarded) need to set caller id from user who forwarded it first
I have a requirement to create an incident from a forwarded email which has been forwarded twice. It needs to set the caller field to the original user who forwarded it. Email address of user is the user id. I've tried a few permutations but not work...
How to locate metadata description (ie. Hint field) of fields in ServiceNow tables?
Hello ServiceNow Community, I just completed building a database view that joins five SPM tables together. My customer asked if I could create a data dictionary for the view. I noticed that certain fields have metadata descriptions that appear when y...
Bulk Extract of Incidemts
HI, Is there a way to bulk extract incidents to individual PDFs, when I extract it only returns the list of incidents and not the content. thanks, alex
Servicenow instance Banner should always be present.
Hello ServiceNow Community,We have a requirement regarding the visibility of the instance banner in our SN instance. According to a recent story, the instance banner should always be present. However, we’ve noticed that when a record is opened, eithe...
How On-Call Schedule will be used
We have a team ITSD they manage call via MS teams and Manage tickets via ServiceNow. How can we levarage the On-Call schedule feature in the ServiceNow. In the Service Desk, Each shift we have 7 members. I created shift and roaster, Now I can see t...
Delegate Feature for Approvers - Licensing Question
Hello, I have been using the Delegate feature in my Prod instance. When someone on the company goes on leave I just need to create the Delegate Record and all the approvals will go to the specified person. I do have a License to be an approver (appro...
Change Models are not visible in Service Operations Workspace
Hi, I've created a new Change Models but these change models aren't visible on Service Operations Workspace when creating a new Change Request. But it does show when trying to search for the name of the Model. Did I miss something?Thanks
Workflow notification: Variable selected incident numbers in list collector sent to group manager
Workflow notification: Variable selected incident numbers in list collector sent to group manager. I am trying to add the recipe into email address based on incident assignment groups manager.Can you please let me know if you have any solution?
Servicenow Salesforce Integration Spoke - Update case
Hi,I am trying to integrate Servicenow with Salesforce using Salesforce Spoke. I have setup the Oauth and it is generating OAuth token successfully.But in the flow designer, when I try to use the Salesforce spoke action - Update record, I am not able...
Notifications for knowledge are not working for new article templates
We have noticed that the notifications that are built for knowledge articles are only triggering for the articles created using standard template. If we are using a new custom article template then the same existing notifications are not working and ...
Sys_popup showing form section
Can someone help explain how the sys_popup works please?The Wiki has a lack of documentation http://wiki.servicenow.com/index.php?title=Customizing_the_Reference_Icon#gsc.tab=0 This thread states the sys_popup will be set to the default sys_popup if ...
how to calculate Average Days Open (1 Day, 2 Days, +3 Days) and Percentage in report
Hi, I have created a report to the below information.Name of Report: Customer ReportType of Report: Bar GraphData Elements Required: Customer NameTotal Number of CasesCase Type and PercentageCase Sub Type and PercentageAverage Days Open (1 Day, 2 Day...
API vulnerability tickets creation is not working as expected
Hi,It has been detected that the assignment of "Assigned to" and "Assignment group" fields is not working as expected during vulnerability ticket (VIT) creation through the API . We are supplying the correct "Assigned to" data and no "Assignment grou...
Question subtype per question type reference field in portal
Hi all,I'm not understanding the relationship between question type and question subtype (for example, as used in Catalog Builder).I'm attempting to display a reference field in the portal for the user to select a question type (eg. text, option, cho...
